Temporary Customer Service Advisor in Birmingham

About Our Client

This is a role within a small-sized retail business known for its commitment to providing exceptional customer experiences. The company operates in a competitive market and focuses on delivering quality products and services to its clients.

Job Description

• Respond to customer enquiries via phone and email, providing accurate, professional, and timely support
• Deliver a consistently high standard of customer care and service
• Provide clear information on products, pricing, availability, and order status
• Process customer orders and payments accurately and efficiently
• Complete customer checks and transaction-related administration in line with internal processes
• Take ownership of customer queries through to resolution, liaising with Operations, Compliance, Logistics, Finance, and Technology teams as required
• Keep customers informed where queries require investigation or escalation
• Handle after-sales queries and resolve issues promptly and professionally
• Maintain accurate records and update internal systems
• Work collaboratively with colleagues across Customer Services and the wider business

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• Previous experience in customer service.
• Strong communication skills, both written and verbal.
• Ability to multitask and handle enquiries efficiently.
• Attention to detail and a proactive approach to problem-solving.
• Comfortable using technology and customer service software.
• A positive attitude and a commitment to providing excellent service.
• Can commit to a temporary role offering an immediate start.

What\’s on Offer

• Competitive hourly rate & weekly pay.
• Central office location.
• Immediate start.