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For Companies At a Glance
- Tasks: Handle customer enquiries and complaints via phone, email, and digital channels.
- Company: Join a renowned European luxury manufacturer known for quality and innovation.
- Benefits: Enjoy a competitive salary and a supportive team environment.
- Why this job: Be the voice of the brand, ensuring customer satisfaction and making a real impact.
- Qualifications: Experience in B2C customer service, strong communication skills, and problem-solving abilities required.
- Other info: Weekend work once a month is needed; knowledge of FCA regulations is a plus.
The predicted salary is between 26000 - 27000 £ per year.
- Market leading International Business
- A supportive team environment
About Our Client
B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.
Job Description
B2C Customer Service and Complaints, Reading:
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Handle incoming customer enquiries and complaints via phone, email, and digital channels.
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Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.
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Act as the customer\’s advocate, ensuring a positive and empathetic experience at every stage.
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Liaise with internal departments and external partners to coordinate solutions.
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Maintain accurate records of all interactions and case resolutions using CRM systems.
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Provide feedback and insight to help enhance products, services, and processes.
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Support continuous improvement initiatives within the customer service function.
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Represent the brand with professionalism, discretion, and a passion for quality.
The Successful Applicant
B2C Customer Service and Complaints, Reading:
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Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.
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Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.
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Excellent problem-solving abilities and attention to detail.
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Confident in managing complex cases and negotiating resolutions.
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Skilled in using CRM software and digital communication tools.
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Customer-focused mindset with a natural ability to build rapport and trust.
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Highly organised with the ability to manage a varied workload under pressure.
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Knowledge of FCA regulations and customer rights is advantageous.
You will be able to work a weekend once a month/once every 4 weeks.
What\’s on Offer
Salary of circa £26,000 – £27,000 dependant upon experience.
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B2C Customer Service And Complaints employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Customer Service And Complaints
✨Tip Number 1
Familiarise yourself with the luxury brand's values and products. Understanding their commitment to quality and customer service will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your knowledge of FCA regulations and customer rights. Being well-versed in these areas will not only boost your confidence but also show that you are serious about handling customer complaints effectively.
✨Tip Number 3
Practice your communication skills, especially in handling sensitive issues. Role-playing scenarios with a friend can help you articulate your thoughts clearly and maintain professionalism under pressure.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace B2C Customer Service And Complaints
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2C customer service or complaints, especially within luxury brands. Use specific examples that demonstrate your problem-solving skills and ability to handle sensitive issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the luxury market. Mention how your skills align with the company's commitment to quality and customer dedication.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully managed complex cases and built rapport with customers in previous roles.
Showcase Your Knowledge: If you have knowledge of FCA regulations and customer rights, make sure to mention it in your application. This will demonstrate your preparedness for the role and your commitment to compliance and customer advocacy.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in B2C customer service or complaints, especially within luxury brands. Highlight specific examples where you successfully resolved complex issues and maintained a high level of customer satisfaction.
✨Demonstrate Empathy and Communication Skills
During the interview, focus on your ability to communicate effectively and empathetically. Use role-play scenarios to illustrate how you would handle sensitive customer enquiries, showcasing your interpersonal skills and calm demeanour.
✨Familiarise Yourself with FCA Regulations
Since knowledge of FCA regulations is advantageous, take some time to understand these guidelines before your interview. Being able to discuss how you would apply these regulations in real-life situations will demonstrate your preparedness and professionalism.
✨Prepare Questions About Continuous Improvement
Show your interest in the company's commitment to continuous improvement by preparing thoughtful questions. Ask about their current initiatives in enhancing customer service and how you can contribute to these efforts, which will reflect your proactive mindset.
