Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a new team to solve technical issues and enhance customer experiences.
- Company: Rapidly-expanding global software house with a supportive culture.
- Benefits: Competitive salary, private medical insurance, and career development opportunities.
- Why this job: Make a real impact by helping customers and improving software solutions.
- Qualifications: 2+ years in technical support, with skills in PHP, SQL, and customer service.
- Other info: Hybrid role with flexible work arrangements and a focus on personal growth.
The predicted salary is between 38000 - 40000 £ per year.
Overview
- A chance to join a new team within a rapidly-expanding software house.
- An Application Support role covering SQL, MySQL, PHP, JavaScript, Linux.
About Our Client
- Michael Page Technology are proud to have been selected as a partner for a global software house as they scale their UK operation and recruit for an Application Support Specialist at their Birmingham site.
- The business is a global organisation with a shared passion: helping businesses grow smarter and faster through innovative software solutions.
- For over two decades they\’ve been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around.
- The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised as a Great Place to Work.
- Work/life harmony and flexibility aren\’t just buzzwords for this business, but they\’re built into how they work, each and every day.
- Whether you\’re in sales, support, product, or beyond, you\’ll be joining a team that values your ideas and supports your growth, where genuine meaningful work with great people is at the heart of their purpose.
Job Description
- We\’re looking for an Application Support Specialist to join the global support team. You will be someone who\’s passionate about solving problems and delivering an excellent customer experience.
- In this role, you\’ll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish.
- Day-to-day responsibilities will include taking full ownership of support cases, from initial triage to resolution, working independently or involving senior specialists when needed.
- Troubleshooting product behaviour, configuration issues, and overcoming integration challenges with a methodical, detail-oriented approach.
- Keeping customers in the loop with clear, proactive communication throughout the support process.
- Documenting your findings to support future case resolution and contributing to internal knowledge sharing.
- Identifying common trends and collaborating with the team to improve processes and reduce recurring issues.
- Ensuring all support interactions are timely, accurate, and aligned with service-level expectations.
- This is a hybrid role based in Birmingham, with three days per week in the office and the rest remote.
The Successful Applicant
A successful applicant for the Application Support Specialist position, you should have experience in the following:
- Ideally 2+ years in technical, systems, or application support, ideally in a customer-facing role.
- Hands-on experience supporting SaaS or web-based applications in fast-paced environments.
- Previous exposure to CRM platforms.
- Bonus if you\’ve worked with support platforms like Salesforce.
- Excellent communication skills, with a customer-focused approach.
Your Technical Skills
- Comfortable with PHP and able to debug and interpret code and SQL queries.
- Familiarity with JavaScript and/or other languages in the context of troubleshooting and support.
- Confident working in Linux environments and using command lines.
- Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application basics.
- Nice-to-have: familiarity with Oracle, Microsoft SQL Server, MySQL, or Microsoft IIS.
What\\\’s on Offer
- Starting salary of £38,000 – £40,000 per annum.
- Private medical and dental insurance.
- Health & Wellness programmes.
- Career & Personal Development programmes.
#J-18808-Ljbffr
Application Support Specialist employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s the big match! Research the company’s culture and values, and think about how your skills in SQL, PHP, and customer support can shine through. We want to see you connect your experience with their needs.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific examples where you’ve tackled technical issues or improved processes. We love hearing about real-life scenarios that highlight your expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for problem-solving and customer support shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight your relevant experience with SQL, PHP, and any other tech skills mentioned in the job description. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow. This will give us a taste of how you’ll communicate with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Tech Inside Out
Make sure you brush up on your SQL, MySQL, PHP, and JavaScript skills. Be ready to discuss how you've used these technologies in past roles, and prepare to troubleshoot a few scenarios during the interview. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Since this role is all about solving customer issues, think of specific examples where you've successfully resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes for customers.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to guide customers through solutions. During the interview, focus on being clear and concise, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Emphasise Team Collaboration
This company values teamwork, so be prepared to discuss how you've worked with others to improve processes or resolve issues. Share examples of how you've collaborated with colleagues to enhance customer support or streamline workflows, highlighting your ability to contribute positively to a team environment.
