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- Tasks: Provide 2nd line support for Windows environments and troubleshoot hardware issues.
- Company: Reputable organisation in the Financial Services industry.
- Benefits: Competitive daily rate, temporary position, and professional work environment.
- Why this job: Join a respected company and enhance your IT skills in a dynamic sector.
- Qualifications: 5+ years in IT support with strong troubleshooting and problem-solving skills.
- Other info: Opportunity to work in London and contribute to exciting IT projects.
Day rate between £220 - £275 a day inside IR35
5 Days on site based in the London office
About Our Client: This opportunity is with a reputable organisation in the Financial Services industry.
Job Description:
- Deliver 2nd line support for Windows 10/11 desktop environments
- Troubleshoot laptop and desktop hardware issues
- Support Microsoft Office 365 and Entra environments
- Manage video conferencing and cloud storage technologies
- Maintain clear and accurate IT process documentation
- Identify recurring issues and drive permanent fixes
- Support BAU activities and contribute to IT projects
- Ensure compliance with internal policies and regulatory standards
The Successful Applicant:
- A successful 2nd Line Support should have:
- 5+ years' experience in IT support, ideally within asset management or regulated environments
- Hands-on hardware break/fix experience is essential
- Strong Windows OS and Microsoft Office troubleshooting skills
- Exposure to trading applications such as Bloomberg or Charles River
- Experience handling IT escalations and major incidents
- Familiarity with ITIL methodology
- Cloud technologies and vendor management experience
- ServiceNow proficiency (highly desirable)
- Basic networking knowledge (IP traffic, routing, firewalls)
- Understanding of GDPR and comms room infrastructure
- Strong problem-solving, communication, and documentation skills
What's on Offer:
- Competitive daily rate of GBP 220 to GBP 275 a day inside IR35
- Temporary position in a professional and respected organisation
- Opportunity to work in the Financial Services industry based in London
If you are a skilled 2nd Line support, this role offers an exciting opportunity to contribute to a well-established organisation.
2nd Line Support (Financial Services Experience) employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support (Financial Services Experience)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Financial Services industry and let them know you're on the lookout for a 2nd Line Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Make sure you can confidently discuss your experience with Windows OS, Microsoft Office, and any relevant cloud technologies. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to highlight your problem-solving abilities! When chatting with potential employers, share specific examples of how you've tackled IT escalations or major incidents in the past. This will show them you’re not just a tech whiz, but also a reliable team player.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our community. Let’s get you that 2nd Line Support gig!
We think you need these skills to ace 2nd Line Support (Financial Services Experience)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of IT support experience, especially in financial services. We want to see your hands-on hardware break/fix skills and any exposure to trading applications like Bloomberg or Charles River.
Show Off Your Troubleshooting Skills: In your application, emphasise your strong Windows OS and Microsoft Office troubleshooting abilities. We love candidates who can clearly demonstrate their problem-solving skills and how they've tackled major incidents in the past.
Keep It Professional: Since this role is in a regulated environment, ensure your application reflects a professional tone. Highlight your understanding of compliance, GDPR, and ITIL methodology to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Tech Inside Out
Make sure you brush up on your Windows 10/11 and Microsoft Office troubleshooting skills. Be ready to discuss specific hardware issues you've resolved in the past, as well as any experience with trading applications like Bloomberg or Charles River.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled IT escalations and major incidents. Highlight your approach to identifying recurring issues and driving permanent fixes, as this will demonstrate your proactive mindset.
✨Familiarise Yourself with ITIL and Compliance
Since the role requires knowledge of ITIL methodology and compliance with internal policies, be ready to discuss how you've applied these principles in previous roles. This shows that you understand the importance of structure in IT support.
✨Communicate Clearly and Document Well
Strong communication and documentation skills are key for this position. Practice explaining complex technical issues in simple terms, and be prepared to discuss how you maintain clear and accurate IT process documentation.
