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For Companies At a Glance
- Tasks: Engage with business owners, answer queries, and ensure top-notch customer service daily.
- Company: Join a vibrant FinTech company in Holborn, known for innovation and a social office culture.
- Benefits: Enjoy a competitive salary, bonuses, stock options, and a range of perks including gym access.
- Why this job: Perfect for those eager to learn in a supportive environment with a focus on customer satisfaction.
- Qualifications: Fluent in German and English, with strong communication skills and a customer-centric mindset.
- Other info: No experience needed; just bring your enthusiasm and problem-solving skills!
The predicted salary is between 27500 - 29000 £ per year.
- Entry-level role for an exciting FinTech company based in Holborn.
- German speaking is a must, no experience required, just an eagerness to learn!
About Our Client
This opportunity is with a medium-sized FinTech organisation with an exciting and social office in the heart of London. Known for its innovative approach, the company focuses on providing tailored solutions to meet customer needs.
Job Description
- Communicate with business owners daily, answering inbound calls and addressing any questions they may have
- Monitor the support and customer service inbox to ensure that top service levels are constantly delivered
- Work with various enterprise technology platforms and proprietary solutions to process applications and respond to customer queries.
- Handle complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.
The Successful Applicant
- Fluent in German and English
- Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
- Ability to build rapport and show empathy alongside strong listening and questioning skills.
- Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
- Able to remain calm under pressure and talk to customers in difficult situations
- Problem-solver with a proactive mindset – eager to take on challenges and find innovative solutions with enthusiasm.
- Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
- The ability to multitask, as you\’ll be navigating different systems and processing information when talking to our customers.
- An eagerness to learn and develop skills in customer service
Desirable:
- Experience working in an FCA regulated business and understanding of regulatory requirements
- Previous experience with Hubspot/Aircall
What\’s on Offer
- Competitive salary in the range of £27,500 – £29,000 per annum PLUS £4,000 annual bonus, paid quarterly.
- Award-Winning Workplace: recognised as one of the \”Best Places to Work 2024\” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech recognised as a \”Top 250 Fintech Worldwide\” company by CNBC.
A comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Daily £10 subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
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Junior Customer Service Executive (German Speaking) employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Service Executive (German Speaking)
✨Tip Number 1
Familiarise yourself with the FinTech industry and the specific services offered by our company. Understanding our products will help you engage more effectively with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires fluency in both languages, consider role-playing customer interactions with a friend to build confidence and improve your ability to handle various scenarios.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenges in the past, even if they are from non-work situations. This will highlight your proactive mindset and readiness to tackle customer issues.
✨Tip Number 4
Research common customer service tools like Hubspot and Aircall. Familiarity with these platforms can give you an edge, as it shows your eagerness to learn and adapt to the technologies we use at StudySmarter.
We think you need these skills to ace Junior Customer Service Executive (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills in both German and English. Emphasise any customer service experience, even if it's informal, and showcase your eagerness to learn.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in the FinTech sector and how your skills align with the job requirements.
Showcase Communication Skills: In your application, demonstrate your exceptional communication abilities. Use clear and professional language, and consider including examples of how you've effectively engaged with others in the past.
Highlight Problem-Solving Abilities: Since the role involves handling complaints and ensuring customer satisfaction, include examples of how you've approached problem-solving in previous situations, whether in work or personal experiences.
How to prepare for a job interview at Michael Page (UK)
✨Brush Up on Your Language Skills
Since fluency in German and English is a must, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in both languages, as this will be crucial for the role.
✨Showcase Your Customer-Centric Mindset
Highlight your dedication to customer service during the interview. Share examples of how you've gone above and beyond to help others, even if it's from previous experiences outside of work. This will show that you have the right attitude for a customer service role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult customer situations. Think of specific examples where you've successfully resolved issues or helped someone in need. This will demonstrate your proactive mindset and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research the FinTech company and its services. Understanding their innovative approach and customer solutions will allow you to ask insightful questions and show your enthusiasm for the role. It also demonstrates that you're genuinely interested in being part of their team.
