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For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone and email while resolving inquiries.
- Company: Join a well-established retail organisation known for quality products and excellent customer experiences.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a supportive company culture.
- Why this job: This role offers personal growth in a dynamic retail environment with a focus on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and tech-savvy are essential.
- Other info: Perfect for those passionate about retail and eager to develop their career.
The predicted salary is between 22400 - 25600 £ per year.
If you have Customer Service experience and live near Uxbridge, and want to work in a Service desk environment, this opportunity is with a well-established, large-sized organisation in the retail industry, located in Uxbridge. The company is known for its high-quality products and a commitment to delivering excellent customer experiences.
Job Description
- Providing exceptional customer service via phone and email
- Resolving customer inquiries and complaints swiftly and professionally
- Keeping accurate records of customer interactions and transactions
- Scheduling appointments
- Producing quotes to customers
- Working closely with the retail team to ensure customer satisfaction and loyalty
- Identifying opportunities to improve the customer experience and providing feedback to the relevant departments
- Participating in product knowledge training and updates to stay informed about our retail offerings
- Contributing to team efforts by accomplishing related tasks as needed
The Successful Applicant
- Experience in a customer-facing role, preferably in the retail industry
- Excellent verbal and written communication skills
- A high level of empathy and the ability to remain calm under pressure
- Competency in using various forms of technology for customer communication
What's on Offer
- A competitive salary range, between £28,000 - £32,000 per annum
- A comprehensive benefits package (details to be shared via email)
- A positive and supportive company culture that encourages personal growth and development
- The chance to work in an exciting retail environment in Uxbridge
We highly encourage professionals who believe they can thrive in this role to apply. This is a fantastic opportunity for those passionate about customer service and the retail industry to develop their career in a reputable organisation.
Customer Service employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the retail industry, especially the company’s products and services. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with customers via phone and email, being articulate and clear is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your empathy and problem-solving abilities in conversations. Prepare examples from your past experiences where you successfully resolved customer issues, as this will highlight your capability to handle similar situations in the new role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in retail. Use specific examples that demonstrate your ability to resolve inquiries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your empathy and communication skills, and how they align with the company's commitment to excellent customer experiences.
Highlight Relevant Skills: In your application, emphasise your competency with technology used in customer communication. Mention any specific tools or software you are familiar with that could benefit the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a retail environment and contribute to customer satisfaction. Let them know why you want to be part of their team and how you can add value.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you resolved customer issues and improved their experience, as this will demonstrate your capability in a similar environment.
✨Demonstrate Empathy and Calmness
Since the role requires a high level of empathy and the ability to remain calm under pressure, prepare to discuss situations where you successfully managed difficult customers. This will show that you can handle challenging interactions effectively.
✨Familiarise Yourself with Technology
As the job involves using various forms of technology for communication, be ready to discuss your proficiency with these tools. If possible, mention any specific software or systems you've used in past roles to give the interviewer confidence in your tech skills.
✨Prepare Questions About the Company
Research the company and its products before the interview. Prepare thoughtful questions about their customer service philosophy and how they measure customer satisfaction. This shows your genuine interest in the role and the organisation.
