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- Tasks: Join our team to support and enhance business applications in a dynamic financial environment.
- Company: We're a global insurance provider, committed to innovation and customer service.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values continuous improvement and impactful solutions.
- Qualifications: 5 years in technical support, strong skills in .NET, SQL, and customer service required.
- Other info: Opportunity to mentor junior team members and engage with cross-functional teams.
The predicted salary is between 52000 - 65000 £ per year.
Opportunity to develop and upskill in a financial organization. Will require strong expertise in .NET, SQL, SSIS, and SSRS.
Our organization is seeking a talented individual to join our 2nd Line Support team as a Senior Application Support Analyst, based in our London City office. Reporting to the Application Support Lead, this role is pivotal in providing comprehensive support for all business applications within our IT portfolio.
Key responsibilities include:
- Assisting end users with application-related issues
- Monitoring applications
- Performing proactive and reactive maintenance
- Driving continuous service improvements
As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery.
Specific Responsibilities:
- Management of 3rd party support service
- Daily stand-up call with the 3rd party support team
- Ensuring processes have been followed
- Identifying gaps and driving service improvements
- Guiding the team to prioritise Business Critical activities
Operations & Service Delivery:
- Monthly reporting on incidents, requests, and problems
- Building relationships with business stakeholders and end users
- Ticket Analysis to identify recurring issues and propose permanent solutions
- Identification and proposal of automation opportunities in support activities
- Attending weekly CAB, presenting changes to be implemented by the Application Support team
- Ensuring housekeeping and maintenance tasks are completed on time
- Ensuring SLAs (Service Level Agreements) are met
Knowledge Management:
- Ensuring knowledge is spread across the team and removing key person dependencies
- Ensures all application support related documents and artefacts are kept up to date and maintained in document repository
- Acting as a coach and mentor to more junior team members
The Successful Applicant Skills & Experience Requirements:
Essential:
- 5 years in Technical Customer Support related role
- Experience of working with 3rd party service providers
- Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc.
- Experience of using ServiceNow and any other ITSM tools
- Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net
- Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+
- Proficiency in writing SQL, stored procedures (e.g. PL/SQL code) and working with data in relational databases like DB2, SQL Server
- Experience with MS SQL SSIS/SSRS
- Experience with use and configuration of Application Monitoring tools
- Client requirement gathering, prioritisation and scoping experience
- Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders
- Passion for customer service, understands the value of delivering quality service to users
Desirable skills:
- ITIL Service Management Certification or equivalent
- Experience of working with outsources, offshore, 3rd party services
- Basic understanding of application design and application security concepts
- Experience of software development on a Microsoft technology stack
- Basic insurance knowledge
- Experience supporting Azure-based applications and familiarity with Azure Monitor, Data Factory and Logic Apps
- Familiarity with Microsoft Cloud technologies - Power Platform, Dataverse, Logic Apps
- Familiarity with Microsoft Dynamics 365
- Experience using SolarWinds for Application Monitoring
- 4-year college education in Computer Science, Engineering or related field, or equivalent experience
What's on Offer:
- Salary - £65,000 - £75,000 per annum + Bonus
- Hybrid Working - 2 days on site in Central London
- Interview Stages - 2, 1st being virtual and the second face to face
- Sector - Insurance Services
Application Development Analyst (Senior) - SQL Server & .NET employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Development Analyst (Senior) - SQL Server & .NET
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as .NET, SQL Server, SSIS, and SSRS. Having hands-on experience or projects that showcase your skills in these areas will give you a significant edge during discussions.
✨Tip Number 2
Prepare to discuss your experience with 3rd party service providers and how you've managed relationships in previous roles. Being able to articulate your approach to collaboration and problem-solving will demonstrate your fit for the customer-facing aspect of the role.
✨Tip Number 3
Brush up on your knowledge of ITIL Service Management concepts, especially Incident & Problem Management. Showing that you understand these frameworks will highlight your ability to contribute effectively to the team's operations and service delivery.
✨Tip Number 4
Be ready to share examples of how you've driven service improvements in past roles. Highlighting your proactive approach and ability to identify gaps will resonate well with the hiring team, as they are looking for someone who can enhance their application support processes.
We think you need these skills to ace Application Development Analyst (Senior) - SQL Server & .NET
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with .NET, SQL Server, and any relevant tools like SSIS and SSRS. Use specific examples from your past roles to demonstrate your technical skills and customer support experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to delivering quality solutions. Mention your experience in managing 3rd party support services and how you can contribute to the team’s success.
Showcase Communication Skills: Since strong communication is essential for this role, provide examples of how you've effectively communicated complex technical issues to non-technical stakeholders in your application materials.
Highlight Continuous Learning: Demonstrate your proactive approach to learning by mentioning any recent courses, certifications, or projects that have helped you upskill in areas relevant to the job, such as ITIL Service Management or Microsoft technologies.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Technical Skills
Make sure to highlight your expertise in .NET, SQL, SSIS, and SSRS during the interview. Prepare specific examples of how you've used these technologies in past roles, especially in customer support scenarios.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled complex technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Emphasise Communication Skills
Since this role involves regular interaction with cross-functional teams and stakeholders, practice explaining technical concepts in simple terms. This will demonstrate your ability to bridge the gap between technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your approach to managing incidents and service delivery. Think about past experiences where you identified gaps in processes or proposed improvements, and be ready to share those insights.
