At a Glance
- Tasks: Lead IT service management and governance practices to enhance operational resilience.
- Company: Public sector financial institution focused on governance and continuous improvement.
- Benefits: Competitive salary, hybrid working, and exposure to senior stakeholders.
- Other info: Collaborative, agile environment with opportunities for innovation and growth.
- Why this job: Shape strategic IT functions and drive impactful governance initiatives.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 38500 - 47500 £ per year.
This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes.
Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working collaboratively in an agile delivery model.
As IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices.
Key responsibilities include:
- Operating and continuously improving governance and resilience (G&R) processes such as Change Enablement, Release Management, Service Validation & Testing, IT Risk & Controls, Service Catalogue & Configuration Management, and IT Service Continuity
- Coordinating release governance to ensure controlled deployments with appropriate approvals, evidence, and business readiness
- Supporting audit readiness through evidence coordination, remediation tracking, and governance SME input
- Conducting technology risk and control assessments and escalating key risks appropriately
- Embedding governance controls into agile delivery processes (eg, definition of done, implementation standards, post-change assurance)
- Producing and enhancing governance reporting (KPIs, KRIs, risk trends, control effectiveness)
- Maintaining governance artefacts and documentation for Important Business Services (IBS)
- Assessing resilience impacts across change and service life cycle activities
- Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded
Profile
You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement.
Essential experience & skills:
- Significant experience within an Enterprise Service Management function
- Strong track record of defining, delivering, and embedding IT service management practices
- Experience running senior governance forums (eg, Change Advisory Boards)
- Solid knowledge of ITIL (ideally ITIL 4)
- Ability to engage stakeholders across all levels and drive collaborative outcomes
- Strong analytical and reporting skills
- Relevant certifications (eg, ITIL 4, Project Management methodologies)
Desirable:
- Exposure to risk management, audit, and governance frameworks
- Experience in complex or fast-paced organisations
- Familiarity with tools such as JIRA or service management platforms
- Knowledge of resilience, BCM tooling, or incident recovery environments
- Experience supporting major incidents or operational disruptions
Job Offer
- Opportunity to shape and enhance governance and resilience practices in a strategic IT function
- Exposure to senior stakeholders and enterprise-wide initiatives
- A collaborative, agile working environment that encourages ownership and innovation
- 6 month FTC with a well regarded public institution.
- Competitive salary and benefits package (£38,500 - £47,500)
- Hybrid Working - 2 days on site in Sheffield, 3 days WFH
If you meet the requirements and are keen to know more, get in touch today.
IT Service Manager - Governance & Resilience in Sheffield employer: Michael Page Technology
As an IT Service Manager within a respected public sector financial institution, you will thrive in a collaborative and agile environment that prioritises governance and resilience. With opportunities for professional growth and exposure to senior stakeholders, this role offers a competitive salary and benefits package, alongside the flexibility of hybrid working in Sheffield. Join us to make a meaningful impact on IT service management practices while enjoying a supportive work culture focused on continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager - Governance & Resilience in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space, especially those who have experience with governance and resilience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL 4 practices and governance frameworks. Be ready to discuss how you've improved service management processes in past roles. We want to see you shine!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in service delivery or risk management. Numbers speak volumes, and we love seeing that kind of insight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our governance and resilience efforts.
We think you need these skills to ace IT Service Manager - Governance & Resilience in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Service Manager role. Highlight your experience with ITIL 4 and governance practices, and don’t forget to mention any relevant certifications. We want to see how you can bring value to our Governance & Resilience function!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service management and how your skills align with our needs. Be sure to mention specific experiences that demonstrate your ability to drive operational resilience and improve governance.
Showcase Your Achievements:When detailing your past roles, focus on achievements rather than just responsibilities. Use metrics where possible to show how you’ve improved processes or driven change. We love seeing concrete examples of your impact in previous positions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Michael Page Technology
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL 4 principles and practices, especially those related to governance and resilience. Be ready to discuss how you've applied these in your previous roles, particularly in Change Enablement and Release Management.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and reporting skills. Think about how you've used KPIs and KRIs to drive improvements in service management processes and be ready to share specific outcomes from your past experiences.
✨Engage Stakeholders Effectively
Demonstrate your ability to engage with stakeholders at all levels. Prepare to discuss how you've facilitated senior governance forums or Change Advisory Boards, and how you’ve driven collaborative outcomes in your previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in real-time. Think of examples where you've managed incidents or operational disruptions, and be prepared to explain your thought process and the steps you took to resolve issues.
