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- Tasks: Deliver friendly IT support and resolve common tech issues for colleagues.
- Company: Join a well-established Not for Profit organisation making a difference.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy a positive workplace culture.
- Other info: Be part of a dynamic team focused on innovation and excellence.
- Why this job: Kickstart your career in tech while helping others with their digital challenges.
- Qualifications: No prior experience needed, just a passion for technology and helping people.
The predicted salary is between 25000 - 32000 £ per year.
An entry-level role focused on delivering high-quality first-line support and an excellent digital workplace experience. You will provide friendly, responsive technical assistance, resolve common IT issues, and support colleagues in using workplace technology effectively, escalating more complex problems where required.
Client Details: This organisation is a well-established entity within the Not for Profit industry, known for its contributions to research and innovation. Operating as part of a medium-sized team, the company prioritises technological excellence to support its operations.
Description:
- Act as first point of contact for IT support requests via ticketing system and walk-ups
- Resolve common hardware, software and access issues at first-line level
- Log, update and manage incidents and service requests in line with SLAs
- Provide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace tools
- Support device setup, onboarding and offboarding for new starters and leavers
- Assist with basic user access requests, password resets and MFA queries
- Escalate complex issues to second-line teams with clear documentation
- Support asset tracking, equipment setup and basic AV/meeting room technology
- Follow IT processes, security standards and documentation procedures
Service Desk Analyst employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company culture! Research their values and mission, especially since they’re in the Not for Profit sector. This will help you tailor your approach during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you’ll be providing first-line support, brush up on common IT issues and tools like Microsoft 365 and Teams. Being able to demonstrate your knowledge in these areas can really set you apart from other candidates.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or attend industry events to connect with people already working there. They can give you insider tips and might even refer you, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service Desk Analyst role. We want to see how your background aligns with providing first-line support and resolving IT issues.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about joining our team and how you can contribute to delivering an excellent digital workplace experience.
Showcase Your Tech Skills: Mention any experience you have with Microsoft 365, Teams, or other workplace tools. We love seeing candidates who are already familiar with the tech we use, so don’t hold back on sharing your knowledge!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues, especially those related to Microsoft 365, Teams, and OneDrive. Being able to confidently discuss how you would resolve typical IT problems will show that you're ready for the role.
✨Practice Your Communication Skills
As a Service Desk Analyst, you'll need to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you'll be guiding users who may not be tech-savvy. Role-playing with a friend can help you refine this skill.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll be using one to log and manage incidents. If possible, try out a demo version or watch tutorials online. This will help you feel more comfortable discussing your approach to managing support requests during the interview.
✨Show Enthusiasm for Learning
This role is entry-level, so demonstrating a willingness to learn and grow is key. Be prepared to talk about how you stay updated with technology trends and your eagerness to develop your skills further. Employers love candidates who are proactive about their professional growth!