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For Companies At a Glance
- Tasks: Manage application life cycles and provide daily support for ERP systems.
- Company: Join a public sector organisation dedicated to enhancing community services.
- Benefits: Enjoy 26 days holiday, wellness support, and lifestyle discounts.
- Why this job: Be part of impactful projects while developing your skills in a collaborative environment.
- Qualifications: Technical qualifications and experience in service delivery or project management are preferred.
- Other info: Opportunities for professional development and community volunteering.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
To develop, manage and co-ordinate the critical activities of assigned applications life cycle management and service delivery, providing day to day support for the applications and related software, implementing and transitioning to new technical solutions, adopting best practice application operation and exploiting new technologies including 3rd Party Supplier Management.
Client Details
My client operates in the public sector
Description
Planning & Organising
- Implement countywide strategies and support the development of long term planning.
- Lead projects and reviews within a technical area of work to support and enhance service delivery.
- Plan workloads and secure resources to enable the team/s to achieve a quality service.
Policy & Compliance
- Provide technical advice and recommendations within defined policy and procedures to ensure compliance with relevant legislation, policies and industry standards.
- Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance.
People and partnerships
- May manage a team operating in a specialist area or oversee the delivery of a range of support services to a service or function.
- Liaise, communicate and build relationships with other internal departments, customers, partner organisations, agencies and/or contractors to support and represent the team/service.
- Monitor and support the performance management and development of team members to ensure that individual contributions are maximised.
Resources
- Assist with budget/resource/funding management in accordance with the organisation's policies and procedures.
- May have delegated responsibility for a budget(s).
- Analysis, Reporting & Documentation
- Assess or conduct analysis, presenting results and putting forward recommendations on managing more complex situations to support decision making.
- Analyse and make recommendations for improvement or development of existing systems, processes or policy.
Profile
- May require a specialist technical qualification or membership of an appropriate professional institution.
- Significant practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public.
- Comprehensive understanding of subject matter, legislation, principles and practices relevant to the technical area.
- May require previous management experience including staff supervision, development and organisational skills.
- Proven ability to apply project management principles and techniques to manage a range of projects through to completion.
- Proven ability to establish and maintain highly effective working relationships with a range of stakeholders.
- Comprehensive knowledge of computerised business systems.
- Proven written and oral communication with the ability to influence and work in collaboration with others.
Job Offer
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days per year
- Learning and development hub where you can access a wealth of resources
Service Delivery Agent - Unit4 (Agresso)/SAP ERP employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Agent - Unit4 (Agresso)/SAP ERP
✨Tip Number 1
Familiarise yourself with Unit4 (Agresso) and SAP ERP systems. Understanding these platforms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the public sector who have experience in service delivery roles. Engaging with them can provide insights into the industry and potentially lead to referrals.
✨Tip Number 3
Showcase your project management skills by discussing relevant experiences where you've successfully led projects or initiatives. This will highlight your ability to manage workloads and resources effectively.
✨Tip Number 4
Prepare to discuss how you would build relationships with stakeholders. Think of examples where you've successfully collaborated with different teams or departments to enhance service delivery.
We think you need these skills to ace Service Delivery Agent - Unit4 (Agresso)/SAP ERP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and application lifecycle management. Use keywords from the job description, such as 'technical solutions', 'project management', and 'stakeholder relationships' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Service Delivery Agent. Mention specific examples of how you've successfully managed projects or improved service delivery in previous roles, aligning your experiences with the responsibilities outlined in the job description.
Showcase Your Technical Skills: Highlight any technical qualifications or experience with ERP systems like Unit4 (Agresso) or SAP. If you have experience with 3rd party supplier management or compliance with industry standards, make sure to include that as well.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience in managing teams, handling budgets, and improving processes. Be ready to discuss specific situations where you demonstrated your ability to lead and enhance service delivery.
How to prepare for a job interview at Michael Page Technology
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Agent, especially in relation to Unit4 (Agresso) and SAP ERP. Familiarise yourself with the applications life cycle management and service delivery processes, as well as any relevant legislation and industry standards.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management principles. Highlight specific projects you've managed, focusing on how you planned workloads, secured resources, and achieved quality service delivery. Use examples that demonstrate your ability to lead and enhance service delivery.
✨Demonstrate Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your written and oral communication skills. Prepare examples of how you've built effective working relationships in previous roles and how you've influenced decisions through collaboration.
✨Prepare for Technical Questions
Expect questions related to your technical qualifications and experience with computerised business systems. Brush up on your knowledge of best practices in application operation and be ready to discuss how you've implemented new technical solutions in the past.