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- Tasks: Troubleshoot complex software and hardware issues in a dynamic industrial environment.
- Company: Join a leading organisation known for innovative technology solutions in the manufacturing sector.
- Benefits: Enjoy a competitive salary, long service holidays, pension scheme, and health cash plan.
- Why this job: Be part of a supportive team where your skills are valued and you can make an impact.
- Qualifications: Degree in Computer Science or related field; strong troubleshooting and communication skills required.
- Other info: Work 4 days on-site with 1 day from home; great opportunity for growth and mentorship.
The predicted salary is between 36000 - 60000 £ per year.
A Senior 3rd line Support Engineer is required to troubleshoot complex software and hardware issues whilst optimising systems performance in an industrial / manufacturing environment located in Leeds.
The company is a large organisation in the industrial / manufacturing sector, known for its innovative technology solutions. With a global presence, it prides itself on fostering a collaborative and supportive work environment.
Responsibilities:
- Troubleshoot and resolve complex software and hardware issues.
- Optimise systems for maximum speed and scalability.
- Perform system administration tasks in a diverse IT environment.
- Coordinate with the Technology team to design and execute infrastructure changes.
- Train and mentor junior team members.
- Liaise with vendors and suppliers to ensure IT needs are met.
- Proactively stay updated with latest industry trends and advancements.
- Ensure compliance with all IT policies and procedures.
Profile:
- A degree in Computer Science or related field.
- Proficiency in system troubleshooting and tech support.
- Solid understanding of software and hardware systems.
- Strong communication and team collaboration skills.
- Ability to work independently and manage multiple tasks.
Job Offer:
- A salary package around £50,000 + Benefits
- Long Service Holidays - 1 day for each completed year of service up to 5 additional days.
- Pension Scheme - 4% employer, 4% employee, matched up to 6%.
- Access to Health Shield Cash Plan.
- Cycle to work scheme.
- Electric Vehicle Salary.
This is a great opportunity to work in a supportive and professional environment in Leeds, where your skills as a Senior 3rd line Support Engineer will be highly valued. We encourage all eligible candidates to apply. This role requires 4 days on site with 1 day working from home.
Senior 3rd line Support Engineer employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 3rd line Support Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in the industrial and manufacturing sectors. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in similar roles. Attend relevant meetups or online forums where you can share insights and learn from others' experiences, which could give you an edge when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved complex software and hardware issues in the past. Having concrete stories ready will showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Highlight your experience in mentoring or training junior team members during discussions. This is a key aspect of the role, and demonstrating your ability to lead and support others will make you a more attractive candidate.
We think you need these skills to ace Senior 3rd line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in troubleshooting software and hardware issues, as well as any system administration tasks you've performed. Use specific examples that demonstrate your skills in an industrial or manufacturing environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in Computer Science and your proficiency in tech support align with the job requirements. Don't forget to include your ability to mentor junior team members.
Showcase Communication Skills: Since strong communication and team collaboration skills are essential for this role, consider including examples of how you've successfully worked within a team or communicated complex technical information to non-technical stakeholders.
Highlight Continuous Learning: Mention any recent training, certifications, or industry trends you’ve kept up with. This shows your proactive approach to staying updated in the field, which is crucial for a Senior 3rd line Support Engineer.
How to prepare for a job interview at Michael Page Technology
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of complex software and hardware issues you've resolved in the past. Highlight your systematic approach to troubleshooting and how you optimised systems for better performance.
✨Demonstrate Team Collaboration
Since the role involves coordinating with the Technology team, share experiences where you've successfully collaborated with others. Emphasise your communication skills and how you’ve mentored junior team members.
✨Stay Updated on Industry Trends
Research the latest advancements in technology relevant to the industrial and manufacturing sectors. Be ready to discuss how these trends could impact the company and how you can contribute to staying ahead.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's IT policies, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
