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- Tasks: Provide technical support and ensure smooth operation of financial systems.
- Company: Stable organisation in the financial services industry, committed to innovation.
- Benefits: Competitive salary, bonus, and comprehensive benefits package.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: 5+ years in technology with customer-focused experience, preferably in financial services.
- Other info: Opportunity for professional development and collaboration across teams.
The predicted salary is between 50000 - 80000 £ per year.
The Kapiti Support Analyst will play a key role in providing technical support and ensuring the smooth operation of systems within the financial services industry.
Client Details: This opportunity is within a large organisation in the financial services industry, renowned for its stability and commitment to providing comprehensive solutions. The company is dedicated to innovation and excellence in its technology department.
Description:
- Provide technical support for assigned production applications, ensuring high levels of availability, reliability, integrity, and stability.
- Take full ownership of production issues and drive timely resolution using established processes and methodologies.
- Work closely with business users, internal technology teams, and vendors to investigate and resolve incidents.
- Maintain technical support documentation, operational runbooks, and disaster recovery (DR) materials.
- Follow change-management procedures, including packaging, testing, approvals, and installation verification.
- Participate in rostered after-hours on-call support and work to eliminate recurring issues through root-cause remediation.
- Support capacity planning and ongoing performance management.
- Assist project teams (local and global) with new software releases and deployments.
- Ensure DR and business continuity procedures are defined, communicated, implemented, and routinely validated.
- Schedule and perform regular system maintenance to ensure optimal performance.
- Manage incidents, requests, and tasks through service-management tools, ensuring timely and effective handling.
- Contribute to process improvements and automation initiatives.
- Identify opportunities to enhance supportability, reliability, and cost efficiency of existing systems.
Project Responsibilities:
- Ensure smooth transition of project deliverables into BAU support, including documentation, knowledge transfer, and handover activities.
Additional Responsibilities:
- Promote knowledge sharing and reuse across supported applications.
- Manage vendor relationships, including issue escalation, enhancement discussions, and release verification.
- Work with the Service Desk to support reporting and monitoring of key service metrics (e.g., outages, resolution times, recurring issues).
- Conduct regular service review meetings with stakeholders.
- Adhere to organisational policies, industry standards, and all relevant compliance requirements.
- Maintain up-to-date training records and pursue ongoing professional development.
- Communicate effectively with both technical and non-technical audiences across all levels of the organisation.
- Collaborate flexibly and supportively with colleagues across technology and business teams to ensure smooth operations.
Qualifications and Experience:
- 5 years + of experience in Technology.
- Customer focussed experience.
- Highly experienced technology professional and preferably with strong specialised understanding of the financial services industry.
- Kapiti and AS400 detailed knowledge.
Job Offer: Competitive salary ranging from £50,000 to £80,000 per annum. Additional bonus and benefits package.
Kapiti/Equation Developer in London employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kapiti/Equation Developer in London
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work with Kapiti or AS400. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your technical support experience and problem-solving abilities. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Kapiti/Equation Developer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Kapiti/Equation Developer. Highlight your experience in technical support and any specific knowledge you have about the financial services industry. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with production applications and incident management, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled production issues in the past. We love candidates who can take ownership and drive solutions, so share those success stories that demonstrate your ability to resolve incidents effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Kapiti and AS400 systems. Be ready to discuss how you've tackled production issues in the past and how you ensure system reliability and stability.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved incidents or improved processes in previous roles. Highlight your ability to take ownership of issues and drive them to resolution, as this is crucial for the role.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You'll need to communicate effectively with both technical and non-technical audiences, so being clear and concise is key.
✨Demonstrate Your Team Spirit
Be ready to discuss how you've collaborated with different teams in the past. This role requires working closely with business users, technology teams, and vendors, so showing that you're a team player will go a long way.
