At a Glance
- Tasks: Provide hands-on IT support and manage end user devices in a dynamic environment.
- Company: Reputable financial services organisation committed to innovation and employee growth.
- Benefits: Competitive salary, 26 days leave, wellbeing day, and personal development opportunities.
- Other info: On-site role in Leeds with excellent career stability and growth potential.
- Why this job: Join a collaborative team and make a real impact on technology for colleagues.
- Qualifications: 2+ years in deskside support with strong technical and interpersonal skills.
The predicted salary is between 40000 - 40000 £ per year.
As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues.
This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments. Please note, this is a fully on-site role.
Key responsibilities include:- Managing and resolving support tickets in line with defined KPIs
- Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure
- Supporting major incident management and disaster recovery activity
- Maintaining and contributing to the knowledge management database
- Managing device lifecycle processes including builds, deployments, recovery, and decommissioning
- Configuring and provisioning hardware and software using SCCM and Intune
- Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management
- Collaborating with internal teams, service providers, and stakeholders
- Contributing to continuous service improvement initiatives
To be successful in this role, you will bring:
- At least 2 years' experience in a deskside support or similar role
- Experience at both 2nd and 3rd line support
- Strong technical knowledge of SCCM build systems and Intune MDM
- Experience managing the full device lifecycle (build, deploy, return, decommission)
- A customer-focused approach with excellent interpersonal skills
- Strong troubleshooting and problem-solving abilities in complex environments
- Clear communication skills with the ability to explain technical concepts to non-technical users
- Familiarity with ITIL processes and working within structured IT environments
- A proactive, organised, and resilient mindset with the ability to manage multiple priorities
Competitive salary ranging from up to £40,000. 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave. Opportunity to work in a professional and collaborative environment in Leeds. Comprehensive benefits package tailored to support your career and personal development. Engagement with a large organisation offering stability and growth opportunities.
If you're ready to take the next step, feel free to apply!
Deskside Support in Leeds employer: Michael Page Technology
Our client is a leading organisation in the financial services sector, renowned for its commitment to innovation and employee development. With a strong focus on continuous learning and a supportive work culture, employees in Leeds can expect a collaborative environment that fosters career growth and offers a comprehensive benefits package, including generous leave options and professional development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to deskside support. Think about scenarios where you've solved tricky tech issues or improved processes. We want you to showcase your problem-solving skills and technical know-how!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us.
We think you need these skills to ace Deskside Support in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in deskside support and showcases your technical skills, especially with SCCM and Intune. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing IT support and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your customer-focused approach.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SCCM and Intune. Be ready to discuss your experience with device lifecycle management and how you've tackled support tickets in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your troubleshooting process and how you collaborated with teams to find solutions, as this will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to describe a technical issue to a non-technical user, so being able to communicate effectively is key. Think about how you can make tech jargon accessible.
✨Emphasise Your Customer Focus
Be ready to discuss how you've provided excellent customer service in your previous roles. Share specific instances where you went above and beyond to help users, as this aligns perfectly with the customer-focused approach they’re looking for.
