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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues across European offices.
- Company: Join a reputable financial services firm known for its supportive work culture.
- Benefits: Enjoy competitive pay, professional growth, and a collaborative environment.
- Other info: Great opportunity for career advancement in a thriving industry.
- Why this job: Be the go-to tech guru and make a real difference in a dynamic setting.
- Qualifications: 5+ years in IT support with strong Windows and Office skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced IT Contractor (2nd Line Engineer - Desktop Support) to deliver high-quality IT services and support across European offices. This role acts as the primary point of contact for Onsite IT in London and other global locations, ensuring seamless service delivery and minimal business disruption.
Client Details
This opportunity is with a well-established organisation in the financial services sector. The company operates as a mid-sized enterprise and has a reputation for maintaining a professional and supportive work environment.
Description
- Provide 2nd line support for Microsoft Windows environments (Windows 10/11).
- Troubleshoot hardware issues for laptops and desktops.
- Support and maintain Microsoft Office 365 and Entra environments.
- Manage and troubleshoot video conferencing and cloud storage technologies.
- Maintain accurate and up-to-date process documentation.
- Identify and communicate recurring issues, driving resolution and awareness.
- Participate in IT projects alongside BAU support.
- Ensure compliance with internal policies, FCA regulations, and PGI Code of Ethics.
Profile Experience:
- 5+ years in IT support, ideally within Asset Management.
- Strong knowledge of Windows OS and Microsoft Office troubleshooting.
- Hardware break-fix experience.
IT Support Engineer - Trade support employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Trade support
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d troubleshoot a Windows issue or handle a hardware failure. We want you to show off your skills and experience confidently!
✨Tip Number 3
Don’t forget to tailor your approach for each company. Research their tech stack and be ready to discuss how your experience with Microsoft Office 365 and video conferencing tools can benefit them directly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Engineer - Trade support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows environments and any relevant troubleshooting skills. We want to see how your background fits with what we’re looking for!
Showcase Your Skills: In your cover letter, don’t just list your skills—show us how you’ve used them in real situations. Talk about specific instances where you’ve solved problems or improved processes. This helps us see your practical experience!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos. We appreciate a well-organised application that’s easy to digest!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments, especially Windows 10/11. Be ready to discuss troubleshooting techniques for hardware issues and how you've handled similar situations in the past.
✨Showcase Your Communication Skills
As a point of contact for IT support, clear communication is key. Prepare examples of how you've effectively communicated technical issues to non-technical staff, ensuring they understand the solutions without getting lost in jargon.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified recurring IT issues and how you drove their resolution. Highlight your proactive approach to problem-solving and how it benefited your previous teams or clients.
✨Familiarise Yourself with Compliance Standards
Since this role involves compliance with internal policies and regulations, do your homework on FCA regulations and the PGI Code of Ethics. Be prepared to discuss how you ensure compliance in your work and why it's important in the financial services sector.