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- Tasks: Provide hands-on IT support and manage helpdesk activities in a fast-paced environment.
- Company: Join a well-established organisation in the financial services industry.
- Benefits: Competitive daily rate and experience in a reputable London firm.
- Why this job: Make a real impact by supporting high-profile meetings and clients.
- Qualifications: 5 years of IT support experience and strong Microsoft Office skills.
- Other info: Engaging role with opportunities for international travel and career growth.
The predicted salary is between 40000 - 60000 £ per year.
This role provides hands-on end user support within a London office while assisting remote users across international locations. You will manage helpdesk activity, deliver AV and meeting room support, deploy hardware and mobile devices, and ensure reliable day-to-day IT operations in a fast-paced, professional environment.
Responsibilities:
- Provide 1st/2nd and AV/IT support to resolve technical issues efficiently.
- Provide end user support for onsite and remote staff.
- Operate and manage the helpdesk ticketing system through to resolution.
- Deliver IT and AV support for high-profile meetings and clients.
- Deploy and administer hardware, software, and mobile devices (iPhone/iPad).
- Manage mobile inventory and billing records.
- Support joiners and leavers processes.
- Set up monitors, workstations, cabling, patching and telephony.
- Conduct weekly maintenance of meeting rooms, equipment rooms and IT storage.
- Contribute to ad hoc IT projects and BAU support.
- Occasional international travel when required.
Profile:
- Minimum 5 years' experience in an IT support environment.
- Strong Microsoft Office skills (Word formatting, Excel formulas, data visualisation).
- Understanding of data protection and information security principles.
- Experience with Active Directory, SCCM, ServiceNow.
- Strong knowledge of Microsoft Outlook, Apple iOS, and PC deployment processes.
- Basic networking knowledge (cabling, patching, wireless).
- Excellent communication and stakeholder support skills.
- Strong problem-solving and root cause analysis ability.
- Ability to prioritise and perform under pressure.
Job Offer:
- Competitive daily rate of £200 - £225 a day inside IR35.
- Opportunity to work in the financial services industry.
- Experience within a reputable organisation in London.
- Engaging and challenging temporary role in the technology department.
If you are ready to take on this exciting IT Support role in London, we encourage you to apply today!
IT Support employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is like having a golden ticket to an interview.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific technical issues or user queries. We want you to show off your problem-solving skills and make a great impression!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in IT support, so be ready to demonstrate how you can explain complex tech stuff in simple terms. We all know that a friendly attitude goes a long way!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that interview!
We think you need these skills to ace IT Support
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get a feel for who we are at StudySmarter. Understanding our culture and values will help you tailor your application to show how you fit in.
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with tools like Active Directory and ServiceNow. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support role and how your background makes you the perfect fit. Keep it concise but engaging – we love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it shows you’re serious about joining our team. Plus, it’s super easy!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office, Active Directory, and basic networking. Be ready to discuss specific scenarios where you've resolved issues or improved processes, as this will show your hands-on experience.
✨Showcase Your Communication Skills
Since this role involves supporting both onsite and remote users, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with stakeholders or helped non-technical staff understand IT issues.
✨Demonstrate Problem-Solving Prowess
Think of a few challenging IT problems you've faced and how you resolved them. Be prepared to walk the interviewer through your thought process, highlighting your root cause analysis skills and how you prioritise tasks under pressure.
✨Familiarise Yourself with the Company Culture
Research the organisation's values and work environment. Understanding their approach to IT support in the financial services sector can help you tailor your responses and show that you're a good fit for their team.