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For Companies At a Glance
- Tasks: Lead IT service delivery and ensure top-notch service quality for users.
- Company: Join a prestigious retail brand with over 150 years of history, focused on people and community.
- Benefits: Enjoy a competitive salary, generous pension contributions, annual bonuses, and more perks.
- Why this job: Be part of a collaborative team, driving impactful technology services in a dynamic environment.
- Qualifications: 2-3 years in IT Service Management, strong ITIL knowledge, and incident management experience required.
- Other info: Local candidates preferred for the Lincoln headquarters role.
The predicted salary is between 34000 - 45000 £ per year.
This is a unique opportunity to join a thriving retail brand as they invest into their core functions, and are seeking to hire for an experienced IT Service Manager to join their Lincoln team. You will own all key areas of the IT Service function, taking responsibility for service transition and the best quality in delivery of world-class IT services.
As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation. You will ensure SLAs are consistently met and exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment.
Service Transition will be a central focus of the role, as the business are continuously looking to invest in best-in-class, high-quality services, and you will ensure smooth and seamless adoption of new services throughout the organisation as part of business critical change processes. You will be centrally involved in Incident Management through to resolution across key services, ultimately helping make a significant impact on the delivery of IT services across the group.
Relationship-building will be key, both internally with the userbase, and also externally with third party suppliers, with the goal of continuously assessing, improving and enhancing service efficiency, and ultimately owning these areas across IT Service. As the IT Service Manager, you will be part of an established and highly collaborative team at the organisation's Lincoln headquarters. As a result, you will ideally be locally based to the Lincoln region.
As the IT Service Manager, you will have the following experience:
- At least 2-3 years commercial experience in a similar IT Service Manager/IT Service Delivery role.
- A strong level of understanding and professional experience with ITIL.
- ITIL certifications (desirable, but not essential).
- Service Transition.
- Incident Management.
Starting salary of £40,000 - £45,000. 12% company pension contribution. Annual bonus. + more.
IT Service Manager employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as this role heavily relies on them. Consider joining online forums or local meetups to discuss ITIL with other professionals, which can help you gain insights and make valuable connections.
✨Tip Number 2
Build a strong understanding of service transition processes. You might want to create a portfolio showcasing any relevant projects you've managed, highlighting your ability to implement new services smoothly within an organisation.
✨Tip Number 3
Network with current IT Service Managers or professionals in similar roles. Use platforms like LinkedIn to reach out and ask for informational interviews, which can provide you with insider knowledge about the role and the company culture.
✨Tip Number 4
Prepare to discuss your experience in incident management during interviews. Think of specific examples where you've successfully resolved issues and improved service delivery, as these stories will demonstrate your capability and fit for the role.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Management and showcases your understanding of ITIL principles. Use specific examples from your previous roles to demonstrate your skills in service transition and incident management.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how your values align with the organisation's mission and how you can contribute to their success.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your ability to meet and exceed SLAs. This could be improvements in service delivery times or successful project implementations that enhanced service efficiency.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Manager role.
How to prepare for a job interview at Michael Page Technology
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles during the interview. Be prepared to discuss how you've applied these concepts in previous roles, especially in service transition and incident management.
✨Demonstrate Relationship-Building Skills
Since relationship-building is key for this role, come ready with examples of how you've successfully collaborated with both internal teams and external suppliers. This will show your ability to enhance service efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in incident management. Think of specific instances where you resolved issues effectively and be ready to explain your thought process.
✨Research the Company Culture
Familiarise yourself with the company's values and mission statement. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in becoming part of their team.
