Job Description \n We're seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive automation and AI initiatives that transform how IT support is delivered worldwide. \n Client Details \n Our client is a global engineering and manufacturing organisation undergoing an exciting technology transformation. Operating across multiple countries and supporting a diverse international workforce, they are investing heavily in technology, talent, and digital innovation to create a world-class IT function. \n Description Key Responsibilities\n \n \n \n Act as Product Owner for the enterprise ITSM platform, defining its roadmap, governance, and ongoing development. \n Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. \n Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. \n Drive service improvement initiatives through automation, self-service, knowledge management, and AI-enabled support capabilities. \n Define and maintain service standards, escalation models, SLAs, and operational governance frameworks. \n Own the global Level 1
Hiring: Global Product Owner - IT Service Management employer: Michael Page Technology
Join a forward-thinking Global Manufacturing business as an M365 Developer, where you will be part of a dynamic team driving innovative Greenfield projects in a hybrid work environment based in Runcorn. The company fosters a collaborative culture that prioritises employee growth, offering extensive benefits such as 25 days of holiday plus the option to purchase additional days, a private pension, and Bupa healthcare, ensuring a rewarding and supportive workplace for all team members.
