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- Tasks: Lead IT service delivery and ensure high-quality, secure services for the community.
- Company: Public sector organisation dedicated to essential community services.
- Benefits: Competitive daily rate, flexible hours, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and meaningful contributions.
- Why this job: Make a real impact in the public sector while leading innovative IT projects.
- Qualifications: Experience in IT service management and proven leadership skills required.
An experienced IT Manager responsible for leading and managing IT service delivery across the organisation. You will act as the primary operational link between IT and the business, ensuring the delivery of secure, resilient and customer-focused IT services that support organisational priorities. The role combines people leadership, service performance management and strategic input.
This organisation operates within the public sector and is committed to providing essential services to its community.
- Lead and manage the IT Service Delivery function, ensuring reliable, high-quality IT services.
- Act as the primary operational interface between IT and the business, owning escalations and service issues.
- Monitor and manage IT service performance against KPIs and SLAs, driving continuous improvement.
- Lead service transition and transformation activities, ensuring continuity and adoption of best practice.
- Oversee IT procurement, supplier performance and contract management to ensure value for money.
- Manage IT budgets, including financial planning, cost control and business case development.
- Lead on IT and digital cybersecurity, compliance and governance, ensuring legislative and regulatory adherence.
- Implement and maintain IT service management frameworks including incident, problem, change and service desk operations.
- Develop and deliver the IT and digital strategy aligned to organisational objectives.
- Manage, motivate and develop IT staff, ensuring skills and capacity meet future demand.
A successful IT Service Manager should have:
- Significant experience managing IT service delivery in a complex organisation.
- Proven leadership experience managing IT teams and service performance.
- Experience delivering IT service transition, transformation and supplier management.
- Strong knowledge of IT service management frameworks and best practice (e.g. ITIL).
- Experience developing and delivering IT and digital strategy.
- Proven ability to manage IT budgets, procurement and contracts.
- Strong understanding of cybersecurity, compliance and IT governance.
- Strong analytical skills with the ability to manage risk, change and performance.
Interim position offering flexibility and career development opportunities. Chance to contribute to meaningful projects within the public sector. If you are ready to take on this exciting challenge as an IT Service Manager, we encourage you to apply today!
IT Manager - Full or Part Time in Ely employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager - Full or Part Time in Ely
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector and let them know you're on the hunt for an IT Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership and service delivery skills. Think of examples from your past experiences that showcase your ability to manage teams and drive performance. We want you to shine when it comes to discussing your strategic input!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values, especially in the public sector. Check out our website for opportunities that resonate with your career goals and where you can make a real impact.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the organisation.
We think you need these skills to ace IT Manager - Full or Part Time in Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant IT service management frameworks you've worked with, like ITIL. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Manager role. Share specific examples of how you've managed IT service delivery and led teams in the past. We love a good story that showcases your skills!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you've improved service performance or managed budgets effectively. We appreciate numbers that tell a success story!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Michael Page Technology
✨Know Your IT Service Management Frameworks
Make sure you brush up on IT service management frameworks like ITIL. Be ready to discuss how you've implemented these in past roles, as this will show your understanding of best practices and your ability to lead service delivery effectively.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership experience. Think about times when you managed teams or drove performance improvements. Highlight how you motivated your team and handled challenges, as this is crucial for the role.
✨Understand the Public Sector Context
Familiarise yourself with the specific challenges and priorities of the public sector. Be prepared to discuss how your skills can contribute to delivering essential services and how you can align IT strategies with organisational objectives.
✨Showcase Your Financial Acumen
Since managing budgets is a key part of the role, be ready to talk about your experience with financial planning and cost control. Bring examples of how you've successfully managed IT budgets and ensured value for money in procurement.