Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery and ensure high-quality, secure services for the organisation.
- Company: Public sector organisation dedicated to community services with a small, impactful team.
- Benefits: Competitive daily rate, flexible working, and opportunities for career development.
- Other info: Engage with stakeholders and drive meaningful projects in a dynamic environment.
- Why this job: Make a real difference in the public sector while developing your leadership skills.
- Qualifications: Experience in IT service management and strong leadership abilities required.
An experienced IT Manager responsible for leading and managing IT service delivery across the organisation. You will act as the primary operational link between IT and the business, ensuring the delivery of secure, resilient and customer-focused IT services that support organisational priorities. The role combines people leadership, service performance management and strategic input.
This organisation operates within the public sector and is committed to providing essential services to its community. As a small-sized entity, it offers an opportunity for professionals to make a tangible impact in their role.
Responsibilities:
- Lead and manage the IT Service Delivery function, ensuring reliable, high-quality IT services.
- Act as the primary operational interface between IT and the business, owning escalations and service issues.
- Monitor and manage IT service performance against KPIs and SLAs, driving continuous improvement.
- Lead service transition and transformation activities, ensuring continuity and adoption of best practice.
- Oversee IT procurement, supplier performance and contract management to ensure value for money.
- Manage IT budgets, including financial planning, cost control and business case development.
- Lead on IT and digital cybersecurity, compliance and governance, ensuring legislative and regulatory adherence.
- Implement and maintain IT service management frameworks including incident, problem, change and service desk operations.
- Build strong relationships with stakeholders to enable effective, secure use of technology.
- Develop and deliver the IT and digital strategy aligned to organisational objectives.
- Manage, motivate and develop IT staff, ensuring skills and capacity meet future demand.
- Oversee live streaming and associated technology for Council meetings, ensuring reliable delivery.
Profile:
- Significant experience managing IT service delivery in a complex organisation.
- Proven leadership experience managing IT teams and service performance.
- Experience delivering IT service transition, transformation and supplier management.
- Strong knowledge of IT service management frameworks and best practice (e.g. ITIL).
- Experience developing and delivering IT and digital strategy.
- Proven ability to manage IT budgets, procurement and contracts.
- Strong understanding of cybersecurity, compliance and IT governance.
- Excellent stakeholder engagement, communication and influencing skills.
- Strong analytical skills with the ability to manage risk, change and performance.
Job Offer:
- Competitive daily rate ranging from £450 to £550, paid in GBP.
- Interim position offering flexibility and career development opportunities.
- Chance to contribute to meaningful projects within the public sector.
If you are ready to take on this exciting challenge as an IT Service Manager, we encourage you to apply today!
IT Manager in Ely employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager in Ely
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's IT services and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference in their public sector operations.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed IT teams and improved service delivery. Highlighting your experience with KPIs and SLAs will definitely catch their attention.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Manager in Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Manager role. Highlight your experience in managing IT service delivery and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission in the public sector. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service performance or led successful projects. We love seeing tangible results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Michael Page Technology
✨Know Your IT Service Management Frameworks
Make sure you brush up on ITIL and other relevant frameworks before the interview. Be ready to discuss how you've implemented these in past roles, as this will show your understanding of best practices in IT service delivery.
✨Demonstrate Leadership Experience
Prepare examples that highlight your leadership skills, especially in managing IT teams and service performance. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Showcase Your Stakeholder Engagement Skills
Be ready to talk about how you've built strong relationships with stakeholders in previous roles. Share specific instances where your communication and influencing skills made a difference in project outcomes.
✨Understand the Public Sector Context
Familiarise yourself with the unique challenges and priorities of the public sector. Be prepared to discuss how your experience aligns with their mission to provide essential services to the community.