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- Tasks: Lead IT service delivery and ensure high-quality, secure services for the community.
- Company: Public sector organisation dedicated to essential community services.
- Benefits: Competitive daily rate, flexible hours, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and meaningful contributions.
- Why this job: Make a real impact in the public sector while leading innovative IT projects.
- Qualifications: Experience in IT service management and proven leadership skills required.
An experienced IT Manager responsible for leading and managing IT service delivery across the organisation. You will act as the primary operational link between IT and the business, ensuring the delivery of secure, resilient and customer-focused IT services that support organisational priorities. The role combines people leadership, service performance management and strategic input.
This organisation operates within the public sector and is committed to providing essential services to its community.
- Lead and manage the IT Service Delivery function, ensuring reliable, high-quality IT services.
- Act as the primary operational interface between IT and the business, owning escalations and service issues.
- Monitor and manage IT service performance against KPIs and SLAs, driving continuous improvement.
- Lead service transition and transformation activities, ensuring continuity and adoption of best practice.
- Oversee IT procurement, supplier performance and contract management to ensure value for money.
- Manage IT budgets, including financial planning, cost control and business case development.
- Lead on IT and digital cybersecurity, compliance and governance, ensuring legislative and regulatory adherence.
- Implement and maintain IT service management frameworks including incident, problem, change and service desk operations.
- Develop and deliver the IT and digital strategy aligned to organisational objectives.
- Manage, motivate and develop IT staff, ensuring skills and capacity meet future demand.
A successful IT Service Manager should have:
- Significant experience managing IT service delivery in a complex organisation.
- Proven leadership experience managing IT teams and service performance.
- Experience delivering IT service transition, transformation and supplier management.
- Strong knowledge of IT service management frameworks and best practice (e.g. ITIL).
- Experience developing and delivering IT and digital strategy.
- Proven ability to manage IT budgets, procurement and contracts.
- Strong understanding of cybersecurity, compliance and IT governance.
- Strong analytical skills with the ability to manage risk, change and performance.
Interim position offering flexibility and career development opportunities. Chance to contribute to meaningful projects within the public sector. If you are ready to take on this exciting challenge as an IT Service Manager, we encourage you to apply today!
ICT Manager - Full-time/Part-time in Ely employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Manager - Full-time/Part-time in Ely
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for an ICT Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their IT service delivery needs and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in contributing to their mission.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you’ve managed IT teams and improved service performance in the past. Highlighting your ability to lead and motivate staff will make you a strong candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you on board!
We think you need these skills to ace ICT Manager - Full-time/Part-time in Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing IT service delivery and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ICT Manager role. Share specific examples of your achievements in IT service management and how you can contribute to our mission.
Showcase Your Skills: Don’t forget to mention your knowledge of IT service management frameworks like ITIL, as well as your experience with cybersecurity and compliance. We’re keen on seeing how you can drive continuous improvement in our IT services!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this exciting journey together!
How to prepare for a job interview at Michael Page Technology
✨Know Your IT Service Management Frameworks
Make sure you brush up on ITIL and other relevant frameworks before the interview. Be ready to discuss how you've implemented these in past roles, as this will show your understanding of best practices in IT service delivery.
✨Demonstrate Leadership Experience
Prepare examples that highlight your leadership skills, especially in managing IT teams and service performance. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Showcase Your Strategic Thinking
Be prepared to talk about how you've developed and delivered IT strategies aligned with organisational objectives. Discuss any successful projects you've led that demonstrate your ability to think strategically and drive transformation.
✨Understand the Public Sector Context
Familiarise yourself with the unique challenges and priorities of the public sector. Be ready to discuss how your experience can contribute to delivering essential services and ensuring compliance with regulations.