Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Small healthcare provider focused on leveraging technology for exceptional patient services.
- Benefits: Competitive daily rate, flexible working hours, and valuable industry experience.
- Other info: Opportunity to work with a supportive team and gain hands-on experience.
- Why this job: Join a dynamic team and enhance your IT skills in a fast-paced environment.
- Qualifications: Experience in IT Helpdesk or Service Desk roles and knowledge of Windows 11 and Microsoft 365.
The predicted salary is between 100000 - 130000 £ per year.
A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service.
The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.
- Provide first-line IT support to users via phone, email and service desk tools
- Log, own and resolve incidents and service requests within agreed SLAs
- Troubleshoot and diagnose hardware and software issues
- Escalate unresolved issues to senior IT colleagues following defined procedures
- Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones
- Deploy approved software and hardware and carry out user administration tasks
- Assist with internal moves, equipment setup and configuration
- Participate in a shift rota as required
Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment.
Working knowledge of Windows 11, including basic deployment support.
Working knowledge of Microsoft 365 applications and administration.
Familiarity with service desk or ticketing tools (e.g. Jira Service Desk).
Experience supporting desktop/laptop hardware and using remote support tools.
Organised, flexible and able to manage workload in a fast-paced environment.
Competitive daily rate between £100 to £130 inside IR35. Temporary role offering flexibility and valuable industry experience.
Senior Technical Support Engineer - Network in Crowborough employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer - Network in Crowborough
✨Tip Number 1
Network with people in the industry! Reach out to former colleagues, friends, or even connections on LinkedIn. A personal recommendation can go a long way in landing that Senior Technical Support Engineer role.
✨Tip Number 2
Prepare for interviews by brushing up on common technical support scenarios. Think about how you would troubleshoot issues with Windows 11 or Microsoft 365 applications. We want you to show off your skills and confidence!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the right fit for your skills.
We think you need these skills to ace Senior Technical Support Engineer - Network in Crowborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Support Engineer role. Highlight your experience in IT Helpdesk or Service Desk roles, especially any work with Windows 11 and Microsoft 365 applications. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've successfully troubleshot hardware and software issues in the past. We love seeing real-life scenarios that demonstrate your problem-solving abilities!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep your application professional. Use clear language and avoid jargon unless it’s relevant. We’re looking for someone who can communicate effectively with users, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Microsoft 365 applications. Be ready to discuss how you've supported users in the past, especially with troubleshooting hardware and software issues. The more specific examples you can provide, the better!
✨Familiarise Yourself with ITIL Practices
Since the role is within an ITIL-aligned environment, it’s crucial to understand ITIL principles. Be prepared to talk about how you’ve logged, owned, and resolved incidents in previous roles, and how you prioritised tasks to meet SLAs.
✨Show Off Your Communication Skills
As the first point of contact for technical issues, your communication skills are key. Practice explaining complex technical concepts in simple terms. Think about how you would handle a frustrated user and be ready to demonstrate your patience and problem-solving abilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting skills. Prepare by thinking through common issues you’ve encountered and how you resolved them. This will show your practical experience and ability to think on your feet in a busy environment.