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- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Small healthcare provider focused on exceptional patient services.
- Benefits: Competitive daily rate, flexible hours, and valuable industry experience.
- Other info: Opportunity to work in a fast-paced setting with a focus on technology.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience in IT Helpdesk or Service Desk roles and knowledge of Windows 11.
The predicted salary is between 100000 - 130000 £ per year.
A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service.
The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.
- Provide first-line IT support to users via phone, email and service desk tools
- Log, own and resolve incidents and service requests within agreed SLAs
- Troubleshoot and diagnose hardware and software issues
- Escalate unresolved issues to senior IT colleagues following defined procedures
- Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones
- Deploy approved software and hardware and carry out user administration tasks
- Assist with internal moves, equipment setup and configuration
- Participate in a shift rota as required
Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment.
Working knowledge of:
- Windows 11, including basic deployment support
- Microsoft 365 applications and administration
- Service desk or ticketing tools (e.g. Jira Service Desk)
Experience supporting desktop/laptop hardware and using remote support tools. Organised, flexible and able to manage workload in a fast-paced environment.
Competitive daily rate between £100 to £130 inside IR35. Temporary role offering flexibility and valuable industry experience.
Senior IT and AV engineer. in Crowborough employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT and AV engineer. in Crowborough
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT and AV field. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and troubleshooting. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses. The more you practise, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your IT projects, certifications, and any relevant experience. This gives you an edge and shows potential employers that you’re proactive and passionate about your work.
✨Tip Number 4
Don’t forget to apply through our website! We have loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Senior IT and AV engineer. in Crowborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT and AV Engineer role. Highlight relevant experience, especially in IT support and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Technical Skills: Be sure to mention your experience with Windows 11, Microsoft 365, and any service desk tools like Jira. We’re keen on candidates who can hit the ground running, so let us know how you’ve used these tools in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Microsoft 365 applications. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve employed. This will show that you’re not just familiar with the software but can also handle issues effectively.
✨Showcase Your Service Desk Experience
Prepare examples from your previous roles where you provided first-line IT support. Highlight specific incidents you resolved, how you logged and managed them, and any experience you have with ticketing tools like Jira Service Desk. This will demonstrate your ability to thrive in a busy user environment.
✨Demonstrate Your Problem-Solving Skills
Be ready to walk through a couple of hypothetical scenarios where you might need to troubleshoot hardware or software issues. Think about how you would approach diagnosing a problem and what steps you would take to resolve it. This shows your analytical thinking and practical skills.
✨Emphasise Your Flexibility and Organisation
Since this role involves managing a varied workload in a fast-paced environment, be prepared to discuss how you prioritise tasks and adapt to changing situations. Share examples of how you’ve successfully managed multiple responsibilities while maintaining high service levels.