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- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: A small healthcare provider focused on leveraging technology for efficiency.
- Benefits: Competitive daily rate, flexible hours, and valuable industry experience.
- Other info: Join a dynamic team and enhance your skills in a fast-paced setting.
- Why this job: Kickstart your IT career in a supportive and collaborative environment.
- Qualifications: Experience in IT Helpdesk, knowledge of Windows 11 and Microsoft 365.
The predicted salary is between 26000 - 33800 £ per year.
A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service.
The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.
Responsibilities:
- Provide first-line IT support to users via phone, email and service desk tools
- Log, own and resolve incidents and service requests within agreed SLAs
- Troubleshoot and diagnose hardware and software issues
- Escalate unresolved issues to senior IT colleagues following defined procedures
- Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones
- Deploy approved software and hardware and carry out user administration tasks
- Assist with internal moves, equipment setup and configuration
- Maintain accurate documentation and update tickets clearly
- Participate in a shift rota as required
Profile:
- Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment
- Working knowledge of Windows 11, including basic deployment support
- Working knowledge of Microsoft 365 applications and administration
- Experience with Active Directory and Azure/Entra user management
- Familiarity with service desk or ticketing tools (e.g. Jira Service Desk)
- Experience supporting desktop/laptop hardware and using remote support tools
- Strong communication skills and a professional, customer-focused approach
- Organised, flexible and able to manage workload in a fast-paced environment
Job Offer:
- Competitive daily rate between £100 to £130 inside IR35.
- Temporary role offering flexibility and valuable industry experience.
- Collaborative and supportive work environment.
Apply now to take the next step in your career.
IT Support Engineer in Crowborough employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Crowborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the IT field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support roles or help out at local charities. It’s a great way to build your skills and make connections in the industry.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle difficult users. Confidence is key, so let’s nail those responses!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a straightforward way to get your application noticed.
We think you need these skills to ace IT Support Engineer in Crowborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and showcases your skills with Windows 11, Microsoft 365, and any service desk tools you've used. We want to see how your background aligns with the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our healthcare provider's mission. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your application reflects your strong communication skills. Whether it's through your CV or cover letter, let us know how you handle customer queries and technical issues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles or projects. This shows you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you successfully diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically under pressure.
✨Communicate Clearly and Professionally
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. During the interview, focus on being clear and concise in your responses, showcasing your strong communication skills.
✨Familiarise Yourself with the Company
Research the healthcare provider and understand their commitment to technology. Be prepared to discuss how you can contribute to their mission of delivering exceptional services through IT support. This shows genuine interest and alignment with their values.