At a Glance
- Tasks: Provide hands-on IT support and manage end user devices in a dynamic environment.
- Company: Reputable financial services organisation committed to innovation and employee growth.
- Benefits: Competitive salary, 26 days leave, wellbeing day, and personal development opportunities.
- Other info: Exciting career growth in a supportive, professional environment in Leeds.
- Why this job: Join a collaborative team and make a real impact on technology for colleagues.
- Qualifications: 2+ years in deskside support with strong technical and interpersonal skills.
The predicted salary is between 35000 - 40000 £ per year.
As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues.
This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments. Please note, this is a fully on-site role.
Key responsibilities include:- Managing and resolving support tickets in line with defined KPIs
- Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure
- Supporting major incident management and disaster recovery activity
- Maintaining and contributing to the knowledge management database
- Managing device lifecycle processes including builds, deployments, recovery, and decommissioning
- Configuring and provisioning hardware and software using SCCM and Intune
- Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management
- Collaborating with internal teams, service providers, and stakeholders
- Contributing to continuous service improvement initiatives
- At least 2 years' experience in a deskside support or similar role
- Experience at both 2nd and 3rd line support
- Strong technical knowledge of SCCM build systems and Intune MDM
- Experience managing the full device lifecycle (build, deploy, return, decommission)
- A customer-focused approach with excellent interpersonal skills
- Strong troubleshooting and problem-solving abilities in complex environments
- Clear communication skills with the ability to explain technical concepts to non-technical users
- Familiarity with ITIL processes and working within structured IT environments
- A proactive, organised, and resilient mindset with the ability to manage multiple priorities
- Competitive salary ranging from up to £40,000
- 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave
- Opportunity to work in a professional and collaborative environment in Leeds
- Comprehensive benefits package tailored to support your career and personal development
- Engagement with a large organisation offering stability and growth opportunities
If you're ready to take the next step, feel free to apply!
Deskside Support in Bradford employer: Michael Page Technology
Our client is a leading organisation in the financial services sector, renowned for its commitment to innovation and employee development. With a strong focus on continuous learning and a supportive work culture, employees in Leeds can expect a collaborative environment that fosters career growth and stability. The comprehensive benefits package, including generous leave options and professional development opportunities, makes this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support in Bradford
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to deskside support. Think about your past experiences and how they relate to the job description. We want you to shine when discussing your technical skills and problem-solving abilities!
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to providing excellent support and continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Deskside Support in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd and 3rd line support experience, especially with SCCM and Intune, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about deskside support. Share specific examples of how you've resolved incidents or improved processes in previous roles to demonstrate your proactive approach.
Show Off Your Communication Skills:Since you'll be explaining technical concepts to non-technical users, make sure your application showcases your clear communication skills. Use straightforward language and avoid jargon where possible.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SCCM and Intune. Be ready to discuss your experience with device lifecycle management and how you've tackled complex troubleshooting in the past.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer service skills. Think about times when you’ve gone above and beyond to help end users, and be ready to explain how you communicate technical concepts to non-technical folks.
✨Familiarise Yourself with ITIL Processes
Since this role involves working within structured IT environments, it’s crucial to understand ITIL processes. Brush up on Incident, Problem, Change, and Asset Management so you can speak confidently about your experience with these frameworks.
✨Demonstrate Your Collaborative Spirit
This position requires collaboration with various teams. Prepare to discuss how you’ve worked with service desk and third-line teams in the past, and be ready to share your approach to continuous service improvement initiatives.
