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- Tasks: Create impactful dashboards and reports to drive decision-making in social housing.
- Company: Join Black Country Housing Group, a leader in affordable housing and community support.
- Benefits: Enjoy flexible pension, enhanced leave, and wellbeing events.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives through data-driven insights.
- Qualifications: Strong Power BI skills and experience in data analysis required.
The predicted salary is between 35000 - 45000 £ per year.
Michael Page are proud to partner with the Black Country Housing group to support in the next phase of enhancing IT, Digital and Data Analytic capabilities. As part of this evolution, BCHG is seeking to appoint a Business Intelligence & Insights Specialist to deliver insightful reporting, analytics and benchmarking that enable informed decision-making and continuous improvement across the organisation.
BCHG are a social business delivering quality homes and care. They have over 2,200 homes across the Black Country and Birmingham and one purpose-built Residential Care Home. More than a registered provider of social housing, they support local communities by offering free services that help individuals with self-achievement and aspiration through their career development, training and employment services.
Their Vision is to be the leading provider of affordable, high-quality homes and outstanding care across the Black Country. Founded in 1974, they have grown significantly both in terms of the number of homes rented and the breadth of other housing-related services now offered. They help thousands of customers every year making a real difference to their lives.
At Black Country Housing Group, their values are not just a set of words, but are at the heart of the way their organisation works and how employees interact in their day-to-day activities.
Key Responsibilities
- Dashboarding, Reporting & Automation
- Design, build and maintain BCHG's suite of dashboards, performance packs and automated reporting products using Power BI and aligned tools.
- Develop high quality KPI dashboards for Board, Executive, SLT and service teams.
- Ensure reporting is consistent, governed and aligned with BCHG's KPI Catalogue.
- Work with the Data Governance Manager to apply standards, definitions and quality controls to reporting and dashboards.
- Monitor reporting SLAs, refresh schedules and usage analytics to optimise adoption.
- Extract, gather, manipulate and interrogate data from multiple sources and present it in a clear, usable format to inform decision-making across the organisation.
- Analyse trends, patterns and performance drivers across multiple data sets, including but not limited to arrears, repairs, voids, complaints, satisfaction, compliance, assets, HR and financial indicators.
- Build analytical models to explore relationships, hotspots and opportunities for improvement.
- Develop scenario-planning tools (e.g., void turnaround, EPC uplift, service demand forecasting).
- Prepare, cleanse and structure data from multiple sources to create reliable, reusable analytical datasets.
- Produce benchmarking dashboards reports comparing BCHG to peer providers and national datasets.
- Identify performance variations and develop insight-led recommendations.
- Work with the Data Governance Manager to advise SLT and Heads of Service on improvement opportunities.
- Configure thresholds, alerts and data-driven notifications within dashboards.
- Conduct deep-dive analysis on emerging issues, service risks or strategic questions.
- Support the creation of predictive, scenario-based and AI-enabled analytical outputs as the organisation's data maturity develops.
- Produce financial and non-financial benefit analysis for strategic or operational programmes.
- Support the development of BCHG's ESG reporting, including environmental, social and governance metrics.
- Work collaboratively with service areas to understand analytical needs.
- Present findings in workshops, meetings and training settings.
- Build organisational confidence in reading and interpreting data.
- Operate with a high degree of professional judgement, influencing how data and insight is used across the organisation.
Skills & Experience
Essential
- Strong Power BI skills including data modelling, DAX and visual design.
- Advanced Excel capability (modelling, Power Query).
- Experience producing dashboards, insight reports and analytics.
- Ability to translate complex data into clear, actionable messages.
- Ability to communicate effectively with Board and Executive committee members and produce high quality reports for various internal departments and external / 3rd party bodies.
- Awareness of data protection, data ethics and assurance considerations when handling sensitive operational and customer data.
- Strong stakeholder engagement and communication skills.
Desirable
- Experience querying and shaping data using SQL or similar tools to support robust analytical models.
- Knowledge of housing or other regulated-sector performance areas.
- Experience with forecasting, benchmarking or scenario-planning techniques.
Company Benefits:
- Flexible pension scheme with up to 7% employers' contribution.
- Enhanced sick, maternity and paternity pay.
- Subsidised wellbeing events.
- 28 days A/L + 1 extra day at Christmas.
- Purchase or sell up to one week's leave per year.
Business Intelligence and Insights Specialist - Social Housing in Birmingham employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Intelligence and Insights Specialist - Social Housing in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Black Country Housing Group. Attend events or webinars where you can meet potential colleagues and learn more about their work culture.
✨Tip Number 2
Prepare for interviews by practising common questions related to data analytics and reporting. Think about how your skills with Power BI and Excel can directly benefit BCHG's mission and be ready to share specific examples.
✨Tip Number 3
Showcase your passion for social housing! Research BCHG’s values and think about how your personal values align with theirs. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at BCHG.
We think you need these skills to ace Business Intelligence and Insights Specialist - Social Housing in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Intelligence and Insights Specialist role. Highlight your Power BI skills and experience with data analytics, as these are key to what BCHG is looking for.
Showcase Your Data Skills: When detailing your experience, focus on specific projects where you've used data modelling or created dashboards. Use clear examples that demonstrate how your insights led to informed decision-making.
Communicate Clearly: Remember, you’ll need to present complex data in a way that’s easy to understand. Use straightforward language in your application to show you can translate technical jargon into actionable insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people at BCHG. Plus, it shows you’re keen and proactive!
How to prepare for a job interview at Michael Page Technology
✨Know Your Data Tools
Make sure you brush up on your Power BI skills before the interview. Be ready to discuss how you've used it in past roles, especially in creating dashboards and reports. They’ll want to see that you can translate complex data into clear insights.
✨Understand the Social Housing Sector
Familiarise yourself with the social housing landscape, particularly in the Black Country. Knowing about the challenges and opportunities in this sector will show your genuine interest and help you connect your skills to their mission.
✨Prepare Insightful Questions
Think of questions that demonstrate your analytical mindset. Ask about their current data challenges or how they measure success in their KPIs. This shows you're not just interested in the role but also in contributing to their goals.
✨Showcase Your Communication Skills
Since you'll be presenting findings to various stakeholders, practice explaining complex data in simple terms. Use examples from your experience where you successfully communicated insights to non-technical audiences.