Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support, assist with Windows migration, and troubleshoot software issues.
- Company: Join a national brand focused on cutting-edge technology and innovation.
- Benefits: Competitive pay, potential for contract extension, and hands-on experience with the latest tech.
- Other info: Work in Leeds with opportunities for remote support and career growth.
- Why this job: Be part of an exciting tech transition and make a real impact in a dynamic environment.
- Qualifications: 2+ years in IT support, experience with Windows 10/11, Office365, and networking.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
This is a fantastic opportunity to join a national brand as they undergo a range of exciting technology work. As the 2nd Line IT Support Engineer, you will join on an initial 6 month contract, Inside IR35, and provide a wide array of desktop-based, end-user support from the company's Leeds headquarters.
Client Details
- Michael Page are proud to be working exclusively with a key client of ours as they look to hire a 2nd Line IT Support Engineer at their Leeds site.
- The business are national, with sites across the UK, made up of approx. 3,000 users.
- Investment into their technology estate is a key priority, where they consistently look to work with the best-in-class, cutting-edge technology stacks.
- They have a very successful track record of embedding strong contractors within their teams, allowing them to work symbiotically with permanent counterparts in achieving business objectives.
Description
- The business are undergoing the transition from Windows 10 to Windows 11, and you will be involved in this migration work.
- In addition, you will have responsibility of diagnosing and resolving general Windows system and software issues.
- You will regularly be assisting colleagues with Office365, email, and mobile device setups (both Android & iPhone), as well as working with Active Directory for new starter setups and Group Policy work.
- Networking will be a part of the role, where you will be supporting communication tools, including telephony, Teams, and VoIP.
- You'll have overlap into some server administration responsibilities, covering Windows Server and Azure, however, the main focus will be on desktop support.
- On-site hardware and peripheral device support will be a requirement, such as setting up printers and handling driver configurations.
- You'll work alongside external providers as the company's 'hands and eyes' on-site in Leeds.
- As an escalation point, you'll partner with the IT Service Desk to provide smooth 2nd Line support.
- You will be based in Leeds, and cover two main sites. Any support of wider sites can be done remotely, with no travel required outside of Leeds.
Profile
As the successful candidate for the 2nd Line IT Support Engineer role, you will have the following experience.
Essential:
- At least 2 years in a similar IT Support role, covering a wide array of Windows-based support at the 2nd Line level.
- Windows 10/11.
- Office365.
- Active Directory.
- Networking, including DHCP/DNS, TCP/IP, LAN/WAN.
Desirable:
- ITIL
- Powershell scripting
- Azure Active Directory / EntraID
Job Offer
- Competitive daily pay rate of £200 – £250 GBP (Inside IR35)
- Minimum 6 month contract duration, with likelihood of extension.
2nd Line IT Support Engineer employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially any work with Windows 10/11 or Office365. This can really set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Brush up on common troubleshooting scenarios for Windows systems and networking issues. Being able to demonstrate your problem-solving skills in an interview can make a huge difference.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Office365. We want to see how your skills match the role, so don’t be shy about showcasing your 2nd Line IT Support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this opportunity and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Showcase Relevant Skills: When filling out your application, emphasise your knowledge of Active Directory, networking, and any experience with Azure. We love seeing candidates who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Michael Page Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, Office365, and Active Directory. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Communication Skills
As a 2nd Line IT Support Engineer, you'll be working closely with colleagues and external providers. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for providing great support.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a network issue or assisting a colleague with a software problem. Think through your past experiences and be ready to walk the interviewer through your thought process and the steps you took to resolve the issue.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their technology investments and any recent projects they’ve undertaken. This will help you tailor your answers to align with their goals and show that you're genuinely interested in being part of their team.