At a Glance
- Tasks: Manage and maintain IT systems, troubleshoot issues, and support users with technical queries.
- Company: Dynamic Fintech organisation focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting career development opportunities in a rapidly evolving industry.
- Why this job: Join a fast-paced environment and make a real impact in the tech world.
- Qualifications: Experience in IT support and familiarity with IT Service Management platforms.
The predicted salary is between 40000 - 45000 £ per year.
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently.
This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly.
Client Details This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients.
Description Manage and maintain IT systems to ensure optimal performance and reliability.
Monitor system activities and troubleshoot any technical issues that arise.
Collaborate with the Technology department to implement system upgrades and improvements.
Support users with technical queries and provide solutions in a timely manner.
Ensure data integrity and maintain system security protocols.
Document system processes and create user guides where required.
Coordinate with external vendors for system-related support and services.
Stay updated on emerging technologies and recommend upgrades to existing systems.
Profile Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.
Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, chang...
2nd line IT Support employer: Michael Page Technology
As a Senior IT Manager at our reputable organisation in Birmingham, you will thrive in a dynamic work culture that values innovation and collaboration. We offer a competitive salary of up to £70K plus a comprehensive benefits package designed to support your professional growth and personal well-being. Join us to lead the charge in optimising technology solutions that align with our business objectives, while enjoying the flexibility of hybrid working arrangements.
