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For Companies At a Glance
- Tasks: Join a dynamic team providing expert Helpdesk support for networking issues.
- Company: Be part of a thriving tech business with over 30 years in IT solutions.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and industry-leading training.
- Why this job: Gain hands-on experience in a collaborative environment while supporting diverse clients.
- Qualifications: 2-3 years of experience in VLANs, TCP/IP, DHCP/DNS, and network security.
- Other info: Hybrid work model: 4 days in the office, 1 day remote.
The predicted salary is between 34000 - 51000 £ per year.
This is a fantastic opportunity to join a thriving technology business as they scale their in-house Networking team at their Birmingham head office. They are now recruiting for a 2nd/3rd Line Network Engineer to provide Helpdesk support to their ever-expanding customer base.
As the successful candidate for the 2nd/3rd Line Network Engineer role, you will join a talented team providing expert Helpdesk support to customers, covering a wide array of networking issues. You will support and troubleshoot VLANs, static routing and other dynamic routing protocols such as OSPF and EIGRP. In addition to VLAN support, you will setup and maintain site-to-site VPN configuration. Efficient network operations are critical to the business, so you will cover regular DHCP and DNS support. The client base is varied in scope, so you will be involved in support of LAN, WAN and SD-WAN environments. Firewall and switch support will be a central focus, and you will cover a variety of vendors, such as Cisco Meraki, SonicWall and Aruba. You will act as an escalation point to the 1st Line team where necessary, providing more advanced support across both hardware and software systems. In addition to the central BAU focus of troubleshooting and support, you will also have the chance to overlap into projects involving the expansion or enhancement of network infrastructure. The role will have a hybrid focus, but given the Helpdesk aspects of the role, and the collaborative nature of the team, you will be based at the Birmingham office 4 days a week, with 1 day a week from home.
As the successful candidate for the 2nd/3rd Line Network Engineer, you will have at least 2-3 years commercial experience in the following areas:
- VLANs
- TCP/IP
- DHCP / DNS
- LAN/WAN, SD-WAN
- Router, switch and firewall support
- Cisco Meraki and/or Aruba, HP, SonicWall
- Knowledge of network security practices and tools
A starting salary of £40,000 to £45,000 per annum, depending on experience. Comprehensive benefits package. Industry-leading training and development opportunities within a leading Technology business.
2nd/3rd Line Network Engineer employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Network Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VLANs, OSPF, and EIGRP. Being able to discuss these topics confidently during an interview will show your expertise and enthusiasm for the role.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through practical examples. Think of scenarios where you've successfully troubleshot network issues, as this will help you stand out as a candidate who can handle the challenges of the role.
✨Tip Number 4
Research the company’s recent projects or developments in the IT solutions space. Showing that you are informed about their growth and initiatives can impress the hiring team and demonstrate your genuine interest in joining their team.
We think you need these skills to ace 2nd/3rd Line Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in VLANs, TCP/IP, DHCP/DNS, and support for routers, switches, and firewalls. Use specific examples from your past roles to demonstrate your expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with Cisco Meraki, SonicWall, or Aruba, and how it aligns with the company's needs. Be sure to convey your passion for providing excellent customer support.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully troubleshot networking issues in the past. Highlight any specific challenges you faced and how you resolved them, particularly in LAN, WAN, or SD-WAN environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role like this.
How to prepare for a job interview at Michael Page Technology
✨Brush Up on Networking Fundamentals
Make sure you have a solid understanding of VLANs, TCP/IP, DHCP, and DNS. Be prepared to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Familiarise Yourself with Relevant Tools
Since the role involves working with Cisco Meraki, SonicWall, and Aruba, it’s a good idea to familiarise yourself with these platforms. If possible, try to get hands-on experience or at least read up on their functionalities and common issues.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios you might encounter in the role. Think about how you would handle issues related to network outages, VPN configurations, or firewall settings, and be ready to explain your thought process.
✨Show Your Team Spirit
This position requires collaboration with the 1st Line team and other departments. Be ready to share examples of how you've worked effectively in a team setting, especially in high-pressure situations where communication is key.
