At a Glance
- Tasks: Lead exciting NICE CXone projects from start to finish, ensuring success and customer satisfaction.
- Company: Join a top UK tech provider known for innovative customer experience solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential in a supportive environment.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 60750 - 74250 £ per year.
This is an exciting opportunity for an experienced Project Manager to lead end-to-end NICE CXone implementation, migration, and transformation projects, ensuring successful delivery, strong financial performance, and exceptional customer outcomes.
Working closely with customers, internal teams, and delivery partners, you'll drive project success through effective planning, stakeholder management, governance, risk control, and service transition activities.
Client Details
Our client is a leading UK technology and managed services provider, delivering innovative customer experience, cloud, networking, and digital transformation solutions.
With a strong reputation for service excellence, they support organisations across the public and private sectors.
Description
Lead the delivery of NICE CXone implementation, migration, upgrade, and transformation projects from initiation through to successful completion.
Manage project scope, timelines, budgets, quality standards, and customer expectations throughout the project lifecycle.
Develop and maintain project plans, schedules, forecasts, risks, issues, and delivery documentation.
Act as the primary point of contact for customers, building strong stakeholder relationships and ensuring clear communication at all stages.
Coordinate internal teams, third-party suppliers, and customer resources to ensure delivery milestones are achieved.
Manage project financial performance, including budgeting, forecasting, profitability, invoicing, and revenue tracking within Certinia.
Identify and manage project risks, issues, dependencies, assumptions, and change requests, ensuring appropriate escalation where required.
Maintain accurate governance, reporting, and project records, providing regular status updates to customers and internal stakeholders.
Coordinate User Acceptance Testing (UAT), deployment, migration, go-live, and service transition activities to ensure successful project outcomes.
Support the transition of solutions into Managed Services, ensuring operational readiness and completion of all project deliverables.
Collaborate with Sales and Pre-Sales teams on project scoping, planning, estimations, and customer handovers.
Maintain knowledge of NICE CXone, CCaa S technologies, and project management best practi...
Project Manager - CXone employer: Michael Page Technology Careers
As a Senior Business Analyst at this leading UK regulatory body, you'll be part of a purpose-driven organisation dedicated to maintaining high standards and protecting the public. The company fosters a collaborative work culture that values innovation and employee growth, offering opportunities for professional development within a transformative environment focused on enhancing regulatory capabilities. With a commitment to meaningful impact across the UK, this role provides a unique chance to contribute to projects that drive efficiency and fairness in a nationally significant industry.
Contact Details:
Michael Page Technology Careers Recruitment Team
