An exciting leadership opportunity for an experienced Technology Operations professional to take ownership of business-as-usual IT services within a complex organisation. This role is responsible for service management, end-user services, application support, supplier performance, operational resilience and continual improvement, ensuring technology services remain reliable, accessible and aligned to organisational objectives.
Client Details
This organisation operates in the not-for-profit sector and is based in London.
Description
Lead the day-to-day delivery of technology operations, ensuring high-quality and accessible IT services.
Own and develop the IT service management framework, including incident, request, problem, change, knowledge and configuration management processes.
Define and manage service level agreements (SLAs), operational level agreements (OLAs), service catalogues and performance metrics.
Lead major incident management, ensuring effective coordination, communication, service restoration and post-incident reviews.
Oversee application support services, including support models, documentation, release coordination and supplier escalation routes.
Drive continual service improvement using service data, trend analysis and user feedback.
Manage demand, capacity, availability, continuity and operational resilience across technology services.
Ensure new and changed services transition successfully into live support through robust service readiness processes.
Lead strategic supplier and vendor relationships, including service reviews, contract governance and performance management.
Develop and coach a multidisciplinary team, fostering a high-performance service culture.
Build strong relationships with stakeholders across the organisation, providing operational assurance, advice and escalation where required.
Contribute to technology strategy, operating model development and modernisation initiatives.
Deputise for the Director of Digital, Data and Technology when required.
Profile
A successful IT Operations Manager should have:
Significant leadership experience within IT Operations, Technology Service Management or Ser...
IT Operations Manager employer: Michael Page Technology Careers
As a Senior Business Analyst at this leading UK regulatory body, you'll be part of a purpose-driven organisation dedicated to maintaining high standards and protecting the public. The company fosters a collaborative work culture that values innovation and employee growth, offering opportunities for professional development within a transformative environment focused on enhancing regulatory capabilities. With a commitment to meaningful impact across the UK, this role provides a unique chance to contribute to projects that drive efficiency and fairness in a nationally significant industry.
Contact Details:
Michael Page Technology Careers Recruitment Team
