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For Companies At a Glance
- Tasks: Manage retail and service operations for an unforgettable customer experience in travel and tourism.
- Company: Join a leading organisation providing global ferry services with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, car allowance, pension match, and a supportive work environment.
- Other info: Frequent travel between Hull and Amsterdam is required; must have a valid passport.
- Why this job: Be part of a dynamic team enhancing customer journeys while developing your skills in a fast-paced industry.
- Qualifications: Strong financial acumen and experience in retail or hospitality operations are essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Retail & Hospitality Operations Manager will oversee and enhance all retail and service operations, ensuring a seamless customer experience in the leisure, travel & tourism industry. This position, based in Hull, requires strong organisational skills to manage multiple priorities effectively.
Client Details
We are a large organisation in the Leisure, Travel & Tourism industry, providing ferry services across the globe. With a strong focus on customer satisfaction, we strive to offer top-tier retail and catering services onboard our vessels, creating an enjoyable and comfortable journey for all passengers.
Description
- Oversee onboard retail and service operations to ensure optimal performance and customer satisfaction.
- Implement strategies to improve sales and streamline operational processes.
- Monitor and manage inventory levels, ensuring availability of key products and services.
- Collaborate with internal teams to develop and deliver engaging promotional campaigns.
- Ensure compliance with all health, safety, and legal requirements across operations.
- Analyse performance data to identify trends and recommend improvements.
- Train and develop onboard staff to maintain high service standards.
- Act as the key point of contact for feedback and issue resolution from customers and staff.Support the management of third-party performance and onboard projects to meet or exceed KPIs and SLAs
- Lead regular performance meetings to align activities with business goals
- Collaborate across operations, training, and systems as an integrated member of the onboard team
- Act as the key liaison between internal teams and third-party partners to ensure smooth coordination
- Oversee the delivery of entertainment offerings, themed cruises, and children's programs within budget, in collaboration with Marketing
- Manage product availability and execution of third-party F&B and retail services
- Address operational complexities to ensure the right customer offerings are delivered
- Develop business cases for new product launches
- Model inclusive, high-performance behaviours and promote these standards across the team
- Oversee and manage onboard retail and catering operations to ensure the highest level of service
- Implement strategies to maximise sales and profitability
- Continually enhance the customer experience and satisfaction
- Coordinate with various departments to ensure smooth operations
- Oversee staff training to maintain service standards
- Ensure compliance with health and safety regulations
- Analyse customer feedback and implement improvements
- Drive initiatives to reduce waste and increase operational efficiency
Profile
A successful Retail & Hospitality Operations Manager should have:
- Strong financial acumen with the ability to drive sales and profitability- Working knowledge and experience of the day-to-day operations in Retail, F&B, Leisure and/ or the travel sector
- A proven track record of supporting the delivery of results using financial modelling, analysis and budget management.
- Ability to plan their own workload and juggle and prioritise tasks to meet business objectives in a fast-paced complex environment.
- PC literate and competent in all Microsoft Office applications with good PowerPoint and Excel skills
- Confident and articulate to communicate with 3rd party suppliers.
- A valid passport and the ability to frequently travel between Hull and Amsterdam as well as other company sites occasionally.
Job Offer
- A competitive salary up to £50,000 plus Car Allowance
- Employee pension match
- Financial well-being program
- A supportive work environment that values employee growth and development
Retail & Hospitality Operations Manager employer: Michael Page Sales
Contact Detail:
Michael Page Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Hospitality Operations Manager
✨Tip Number 1
Familiarise yourself with the leisure, travel, and tourism industry, especially focusing on retail and hospitality operations. Understanding the specific challenges and trends in this sector will help you speak confidently about how you can enhance customer experiences during interviews.
✨Tip Number 2
Network with professionals already working in retail and hospitality management roles. Attend industry events or join relevant online forums to gain insights and make connections that could lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss your experience with financial modelling and budget management in detail. Be ready to provide examples of how you've successfully driven sales and profitability in previous roles, as this is a key requirement for the position.
✨Tip Number 4
Showcase your organisational skills by preparing a mock plan for improving operational efficiency or enhancing customer satisfaction in a retail or hospitality setting. This will demonstrate your proactive approach and ability to think strategically about the role.
We think you need these skills to ace Retail & Hospitality Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and hospitality operations. Focus on your achievements in managing teams, improving customer satisfaction, and driving sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure, travel, and tourism industry. Mention specific strategies you have implemented in previous roles that align with the responsibilities of the Retail & Hospitality Operations Manager.
Highlight Financial Acumen: Emphasise your financial skills in your application. Provide examples of how you've used financial modelling and analysis to drive profitability in past positions.
Showcase Leadership Skills: Demonstrate your ability to lead and develop teams. Include examples of how you've trained staff to maintain high service standards and how you've resolved customer feedback effectively.
How to prepare for a job interview at Michael Page Sales
✨Showcase Your Organisational Skills
As the role requires strong organisational skills, be prepared to discuss specific examples of how you've successfully managed multiple priorities in a fast-paced environment. Highlight any tools or methods you use to stay organised.
✨Demonstrate Financial Acumen
Since financial management is crucial for this position, come ready to talk about your experience with budget management and financial modelling. Be prepared to share how you've driven sales and profitability in previous roles.
✨Emphasise Customer Satisfaction
This role focuses heavily on enhancing customer experience. Prepare to discuss strategies you've implemented in the past to improve customer satisfaction and how you handle feedback and complaints effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've addressed operational complexities or improved service delivery, and be ready to explain your thought process.