Our client is a not-for-profit social enterprise supporting NHS GP out of hours and urgent primary care services in the Midlands. Rated as 'Outstanding' by the CQC, they have built a respected reputation throughout the region. As Performance, Insight & Reporting Lead you will support the Director of Performance & Delivery in the strategic delivery of various data analytics, KPI metrics and insight reporting to regulatory / statutory bodies. Key Responsibilities Leadership of the Performance Function * Provide day-to-day leadership and coordination of the Performance team, ensuring high standards of accuracy, insight and delivery. * Lead the development and improvement of performance reporting frameworks, KPIs, dashboards and monitoring tools. * Ensure high-quality data assurance, governance and validation processes are in place. * Lead the modernisation of performance reporting by introducing digital, automated and innovative solutions that enhance efficiency and provide real-time insight. Directorate Support & Cross-Functional Working * Work collaboratively with Heads of Department to ensure performance insight and systems support operational effectiveness and digital delivery. * Support strategic and operational planning through provision of analysis, insight and performance intelligence. * Provide cross-functional coordination, joining up data, systems and operational processes to enable improved service delivery. Performance, Quality & Compliance * Oversee compliance monitoring and evidence gathering required for contractual, regulatory and statutory bodies (e.g., NHS England, ICBs, CQC). * Ensure organisational policies, processes and standards are followed and regularly reviewed. * Produce high-quality performance, assurance and compliance reporting for senior leadership, committees and external stakeholders. Audit, Risk & Assurance * Lead the audit programme covering quality improvement audits, national/local audits and responsive audits arising from incidents. * Ensure audit outcomes translate into actionable improvement plans and monitor delivery to completion. * Support organisational risk management processes by providing analysis, evidence and assurance as required. Programme & Project Support * Support the Director in delivering key strategic and operational programmes across the directorate. * Lead assigned projects and workstreams, ensuring progress, risk management, delivery and evaluation. * Provide data, insight, problem-solving and assurance support to cross-departmental projects. * Develop digital dashboards and analytical tools that provide clear oversight of programme, project and service activity. Relationship Management & Communication * Build effective, collaborative relationships across the Directorate and wider organisation, and maintain strong, constructive partnerships with external stakeholders involved in quality and performance oversight, including ICBs, CQC and NHS England. * Present performance and improvement information clearly to colleagues at all levels, adapting style to audience. * Work closely with internal and external stakeholders to support compliance, reporting and assurance requirements. People Leadership & Culture * Provide day-to-day line management and development for Performance and Delivery team members. * Promote a culture of collaboration, accountability and high performance across the Directorate. * Support staff in developing skills in data interpretation, systems use and improvement methodologies. Profile Key Skills & Experience * Degree or equivalent professional qualification in a relevant field (e.g., Health Management, Business, Data Analytics, Public Health). * Evidence of continuous professional development. * Relevant to performance, quality, or data management. * Understanding of healthcare systems, NHS structures, and regulatory frameworks (CQC, ICBs, NHS England). * Experience working with digital reporting tools and dashboards. * Experience in data analysis, insight generation, and performance reporting to support decision making. * Experience in compliance, audit, or assurance aligned with statutory, regulatory, or contractual requirements. * Experience in project/programme management, including planning, risk management, and delivery of transformation initiatives. * Qualification or formal training in data, analytics, or performance measurement. * Advanced training or certification in data tools (e.g., Power BI, Tableau, SQL). * Leadership or people management qualification. Job Offer Opportunity to work with Senior Management on Data & Reporting Initiatives Opportunity to support on implementing Power BI & advanced analytics #J-18808-Ljbffr
