At a Glance
- Tasks: Manage client relationships and drive product adoption for a leading HR tech provider.
- Company: Rapidly growing HR and payroll technology company with a modern approach.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: 3+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
This customer-facing role focuses on managing client relationships, driving product adoption, improving retention, and identifying growth opportunities.
Ideal candidates will have 3+ years' experience in Customer Success or Account Management, alongside strong communication, relationship-building, and commercial skills.
Client Details The client is a rapidly growing HR and payroll technology provider that helps businesses streamline workforce management through a modern, cloud-based software platform.
Description As a Customer Relationship Manager you will: Act as the primary point of contact for customers, building strong relationships and ensuring a positive experience throughout their journey.
Lead new client onboarding, helping customers successfully implement the platform and become self-sufficient users.
Drive product adoption by identifying opportunities to increase engagement and maximise the value customers receive from the solution.
Identify and deliver upselling opportunities, promoting additional products and services that align with customer needs and business goals.
Proactively manage customer satisfaction and retention by recognising potential churn risks and implementing effective solutions.
Collaborate with internal teams and external partners to ensure seamless service delivery and support long...
Customer Relationship Manager employer: Michael Page Sales
Michael Page is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Edinburgh. With a competitive salary and comprehensive benefits package, employees are encouraged to grow professionally through leadership opportunities in high-value manufacturing, making it a rewarding place for those looking to make a significant impact in their field.
