Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch responsive repairs and ensure customer satisfaction.
- Company: A housing association dedicated to making a positive impact on communities.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on quality service and community well-being.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in repairs supervision and strong team management abilities.
The predicted salary is between 30000 - 40000 £ per year.
As a Responsive Repairs Supervisor, you will play a key role in ensuring our customers receive a reliable, efficient, and high quality responsive repairs service. You will lead a team of operatives and contractors, overseeing day to day responsive maintenance activities while maintaining excellent customer satisfaction.
Our client is driven by a simple purpose, to make a real difference to people's lives. They provide homes and services that enable individuals and communities to thrive. As part of their continued investment in high quality housing services, they are looking for 2 Responsive Repairs Supervisors to join their team in Burnley.
Description
- Supervise and support a team of repairs operatives and subcontractors
- Manage and coordinate responsive repairs to ensure timely completion
- Monitor performance against KPIs, service standards, and budgets
- Carry out quality inspections and ensure compliance with health and safety regulations
- Act as a point of escalation for complex repairs and customer concerns
- Work collaboratively with internal teams to continuously improve service delivery
- Ensure a strong customer-first approach in all aspects of the role
Profile
- Proven experience in a repairs or maintenance supervisory role, ideally within social housing
- Strong technical knowledge of responsive repairs process
- Proven team management skills
- Ability to manage workloads, prioritise tasks, and meet deadlines
Repairs Supervisor - Housing Association in Burnley employer: Michael Page Sales
Contact Detail:
Michael Page Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Supervisor - Housing Association in Burnley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of responsive repairs. Be ready to discuss how you've managed teams and improved service delivery in past roles. Show them you’re not just a supervisor, but a leader who puts customers first!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Repairs Supervisor - Housing Association in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Repairs Supervisor role. Highlight your supervisory experience in repairs or maintenance, and don’t forget to mention any relevant technical knowledge you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about making a difference in people's lives through housing services. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your Customer Focus: Since customer satisfaction is key, make sure to include examples of how you've maintained a strong customer-first approach in your previous roles. This will show us that you understand the importance of excellent service in the repairs process.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Michael Page Sales
✨Know Your Stuff
Make sure you brush up on your technical knowledge of the responsive repairs process. Be ready to discuss specific examples from your past experience that demonstrate your understanding of repairs and maintenance, especially in a social housing context.
✨Showcase Your Leadership Skills
Prepare to talk about your team management experience. Think of situations where you've successfully led a team, resolved conflicts, or improved performance. Highlight how you’ve motivated your team to maintain high standards of customer satisfaction.
✨Understand the Customer Perspective
Since this role is all about ensuring excellent customer service, be ready to share how you’ve put customers first in previous roles. Discuss any strategies you’ve implemented to enhance customer satisfaction and how you handle complex customer concerns.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare examples of how you would manage tight deadlines, coordinate with subcontractors, or ensure compliance with health and safety regulations in real-life situations.