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For Companies At a Glance
- Tasks: Manage a luxurious cigar lounge and ensure exceptional customer experiences.
- Company: Join a prestigious organisation known for luxury retail and hospitality.
- Benefits: Enjoy a competitive salary, professional environment, and growth opportunities.
- Why this job: Be part of an exclusive team in a high-end setting with passionate clientele.
- Qualifications: Cigar Sommelier Certification and experience in luxury retail required.
- Other info: Opportunity to work with a diverse team and develop your leadership skills.
The predicted salary is between 48000 - 72000 £ per year.
An exciting opportunity has arisen for a passionate Cigar Manager to manage a luxurious retail space in the heart of the city. The ideal candidate will have a strong background in retail, an understanding of luxury goods, and a passion for cigars.
The company is a large organisation in the services industry, known for its impeccable reputation in hospitality, financial services, and luxury retail. With a diverse team of experts, they operate a high-end retail space that caters to a discerning clientele.
Responsibilities:
- Oversee all aspects of the exclusive cigar lounge, ensuring it operates smoothly and maintains its luxurious appeal.
- Maintain and manage an exclusive clientele of cigar enthusiasts and aficionados.
- Develop and execute strategies to drive footfall to this luxury venue and ensure customer satisfaction.
- Maintain an in-depth knowledge of cigars and share this expertise with both staff and customers.
- Hire, train, and manage retail staff to provide exceptional customer service.
- Implement and oversee inventory control measures to minimise stock loss.
- Collaborate with the marketing team to develop and implement promotional activities.
- Ensure compliance with all regulatory requirements and company policies.
- Provide a welcoming and inclusive environment for all customers and staff.
Profile:
- A valid and recognised Cigar Sommelier Certification and License to sell.
- Complete understanding of the process of making, maturing and storing cigars and knowledge of best pairings.
- A robust background in a luxury hospitality environment, especially within a cigar lounge.
- An exclusive black book and a sought-after sommelier with luxury clientele.
- Prior experience in managing staff and all aspects of hiring, mentoring, P&L, operations, etc.
- Comprehensive knowledge of cigars, from cultivation to consumption.
- Strong leadership skills, with a knack for inspiring and motivating a team.
- Exceptional customer service skills, with the ability to cater to a high-end clientele.
- Excellent communication skills, both written and verbal, and a highly articulate service-oriented person.
- A proactive approach to problem-solving and the ability to make sound decisions under pressure.
Job Offer:
- A competitive salary ranging from £60,000 to £90,000.
- A positive and professional working environment.
- The opportunity to work in one of the city's most luxurious retail and hospitality spaces.
- The chance to work with a diverse team of experts in the global services sector.
- An exciting and challenging role that offers room for growth and development.
If you’re a passionate Cigar Manager looking to make your mark in a high-end retail space, we’d love to hear from you. Apply today to join this exclusive team and take the next step in your career.
VIP Cigar Lounge Manager employer: Michael Page Retail
Contact Detail:
Michael Page Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Cigar Lounge Manager
✨Tip Number 1
Network within the luxury retail and hospitality sectors. Attend cigar events, tastings, and industry gatherings to meet potential colleagues and clients. Building relationships with other professionals can help you get noticed for this role.
✨Tip Number 2
Showcase your expertise in cigars by engaging in online forums or social media groups dedicated to cigar enthusiasts. Sharing your knowledge and passion can position you as a credible candidate and attract attention from hiring managers.
✨Tip Number 3
Research the company thoroughly and understand their brand values and clientele. Tailor your conversations during networking or interviews to reflect how your experience aligns with their luxury service standards.
✨Tip Number 4
Prepare to discuss specific strategies you've implemented in previous roles that drove customer engagement and satisfaction. Highlighting your proactive approach to problem-solving will demonstrate your readiness to manage the exclusive cigar lounge effectively.
We think you need these skills to ace VIP Cigar Lounge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail and hospitality. Emphasise any relevant certifications, especially your Cigar Sommelier Certification, and showcase your leadership skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for cigars and luxury retail. Mention specific experiences that demonstrate your ability to manage a high-end environment and your understanding of cigar culture.
Showcase Your Knowledge: In your application, include details about your knowledge of cigars, such as the process of making, maturing, and storing them. Discuss your expertise in pairings and how you can share this with both staff and customers.
Highlight Leadership Experience: Detail your previous management roles, focusing on your ability to hire, train, and mentor staff. Provide examples of how you've inspired teams to deliver exceptional customer service in a luxury setting.
How to prepare for a job interview at Michael Page Retail
✨Showcase Your Passion for Cigars
Make sure to express your genuine enthusiasm for cigars during the interview. Share your personal experiences and knowledge about different types of cigars, their origins, and pairings. This will demonstrate your commitment to the role and your ability to connect with the clientele.
✨Highlight Your Luxury Retail Experience
Discuss your previous roles in luxury retail environments, focusing on how you managed customer relationships and maintained high standards of service. Provide specific examples of how you contributed to a luxurious atmosphere and catered to discerning customers.
✨Prepare for Leadership Questions
As a Cigar Manager, you'll need strong leadership skills. Be ready to discuss your management style, how you've successfully trained and motivated teams in the past, and any challenges you've faced in staff management. Use real-life examples to illustrate your points.
✨Demonstrate Your Problem-Solving Skills
Expect questions that assess your ability to handle difficult situations. Prepare examples of how you've resolved conflicts or made decisions under pressure in previous roles. This will show your proactive approach and capability to maintain a smooth operation in a high-end environment.
