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- Tasks: Lead a team to manage housing services and support tenants effectively.
- Company: Reputable local authority dedicated to high-quality housing solutions.
- Benefits: Competitive salary, permanent position, and career growth opportunities.
- Other info: Supportive environment with a focus on professional development.
- Why this job: Make a real difference in the community by improving housing services.
- Qualifications: Experience in tenancy management and strong leadership skills.
The predicted salary is between 38555 - 47123 £ per year.
We are seeking a Senior Housing Officer to oversee and manage housing-related services within the public sector. This role requires a professional with experience in property management and a strong understanding of housing policies.
My client is a leading local authority based in the midlands with over 1500 social houses in that area, delivering high-quality council homes and landlord services to support residents' housing needs.
Description
- Provide leadership and manage the day-to-day operations of the Housing Officer Team to create a strong performance culture and provide excellent service delivery, ensuring workloads and areas of focus align with service need and priorities.
- Be accountable for the management of the tenancy management function, ensuring the effective and efficient use of personnel and other resources in support of continuously improved service delivery and outcomes for tenants.
- Oversee and monitor support for new tenants through the lettings process, ensuring timely allocations minimising rent loss.
- Ensure that tenants are provided with clear and compassionate advice, assistance and information through a range of channels including home visits, telephone and written communication efficiently and courteously with particular emphasis on customer care.
- Promote financial inclusion and independence by ensuring officers are referring tenants to the relevant teams/partners for specialist advice on rent payments, income maximisation and rent recovery.
Profile
- A successful Senior Housing Officer should have technical and professional skills, expertise and experience in a tenancy management based role in social housing.
- Experience of working with and establishing partnerships and networks.
- Understanding of tenancy management principles, including the use of data to develop tenant focused services.
- Understanding of legislative and regulatory requirements and their significance in achieving positive outcomes for tenants, and ability to ensure effective levels of compliance, performance and assurance in a high profile and complex regulatory context.
- Successful experience of managing a high performing team with a proven ability to set clear objectives, coach and develop staff, and address underperformance constructively.
- Previous experience and professional knowledge around safeguarding, antisocial behaviour and crime including delivery of best practice in housing.
Job Offer
- Competitive salary ranging from £38,555 to £47,123 per annum.
- Permanent position within a reputable public sector organisation.
- Opportunities to impact the housing services in the midlands.
- Supportive and professional working environment.
- Potential for career growth and development within the property department.
If you are ready to take on this rewarding role as a Senior Housing Officer in the midlands within the public sector, we encourage you to apply!
Senior Housing Officer employer: Michael Page Property & Construction
Contact Detail:
Michael Page Property & Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Senior Housing Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the local authority's housing policies and recent initiatives. This shows you're genuinely interested and ready to contribute to their mission of providing excellent service delivery.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and team leadership. We want you to feel confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team and make a difference in the housing sector.
We think you need these skills to ace Senior Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your property management expertise and any relevant housing policies you've worked with. We want to see how you fit into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Be sure to mention your experience in managing teams and delivering excellent service.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it's improving tenant satisfaction or streamlining processes, we love to see quantifiable achievements that demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Page Property & Construction
✨Know Your Housing Policies
Make sure you brush up on the latest housing policies and regulations relevant to the public sector. Being able to discuss these confidently will show that you’re not just familiar with the role but also passionate about making a positive impact in the community.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to set clear objectives, coach staff, and handle underperformance. This will demonstrate that you can create a strong performance culture within the Housing Officer Team.
✨Emphasise Customer Care
Be ready to discuss your approach to providing compassionate advice and support to tenants. Share specific instances where you’ve gone above and beyond to ensure tenant satisfaction, as this aligns perfectly with the client’s focus on excellent service delivery.
✨Demonstrate Data-Driven Decision Making
Familiarise yourself with how data can be used to enhance tenant-focused services. Be prepared to talk about any experience you have in using data to improve outcomes for tenants, as this is crucial for the role and will set you apart from other candidates.