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- Tasks: Lead a team to deliver top-notch responsive repairs and ensure customer satisfaction.
- Company: A housing association dedicated to making a positive impact in communities.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a passionate team focused on quality service and community well-being.
- Why this job: Make a real difference in people's lives while managing impactful repair services.
- Qualifications: Experience in repairs supervision, ideally within social housing, with strong technical knowledge.
The predicted salary is between 30000 - 40000 £ per year.
As a Responsive Repairs Supervisor, you'll play a key role in ensuring our customers receive a reliable, efficient, and high quality responsive repairs service. You'll lead a team of operatives and contractors, overseeing day to day responsive maintenance activities while maintaining excellent customer satisfaction.
Our client is driven by a simple purpose, to make a real difference to people's lives. They provide homes and services that enable individuals and communities to thrive. As part of their continued investment in high quality housing services, they're looking for 2 Responsive Repairs Supervisors to join their team in Burnley.
Description
- Supervise and support a team of repairs operatives and subcontractors
- Manage and coordinate responsive repairs to ensure timely completion
- Monitor performance against KPIs, service standards, and budgets
- Carry out quality inspections and ensure compliance with health and safety regulations
- Act as a point of escalation for complex repairs and customer concerns
- Work collaboratively with internal teams to continuously improve service delivery
- Ensure a strong customer-first approach in all aspects of the role
Profile
- Proven experience in a repairs or maintenance supervisory role, ideally within social housing
- Strong technical knowledge and understanding of repairs and maintenance processes
Repairs Supervisor - Housing Association employer: Michael Page Property & Construction
Contact Detail:
Michael Page Property & Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Supervisor - Housing Association
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think about real-life examples where you've led a team or resolved complex issues, as these will show you're the right fit for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for opportunities that resonate with your passion for making a difference in people's lives through quality housing services.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Repairs Supervisor - Housing Association
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs or maintenance supervisory roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about making a difference in people’s lives through housing services. We love seeing genuine enthusiasm for the role!
Showcase Your Customer Focus: Since this role is all about customer satisfaction, make sure to include examples of how you've successfully managed customer concerns in the past. We want to know how you put customers first in your work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Michael Page Property & Construction
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to repairs and maintenance. Understand the key performance indicators (KPIs) and service standards that the company values, as well as any relevant health and safety regulations. This will show that you're not just familiar with the role but also genuinely interested in delivering high-quality service.
✨Showcase Your Leadership Skills
As a Repairs Supervisor, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved service delivery. Highlighting your experience in supervising operatives and contractors will set you apart.
✨Customer First Mindset
Since the role emphasises customer satisfaction, be ready to discuss how you've prioritised customer needs in previous positions. Share specific instances where you went above and beyond to resolve customer concerns or improve their experience. This will align perfectly with the company's mission to make a real difference in people's lives.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges, how success is measured in the role, or what opportunities there are for professional development. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.