At a Glance
- Tasks: Investigate customer enquiries and handle complaints to enhance tenant satisfaction.
- Company: Join a well-established public sector organisation making a difference in Nottingham.
- Benefits: Competitive salary, supportive work environment, and opportunities for community engagement.
- Other info: Dynamic role with opportunities to grow and make a real impact.
- Why this job: Be the voice of the community and help improve local housing services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Investigate customer enquiries, handle complaints in line with NCCHS policy, record compliments, and report findings to the Site or Project Manager. Act as the main customer contact for NCCHS, liaise on work programmes, attend relevant events, and gather and analyse tenant satisfaction data with the Project Manager.
This position is with a well-established public sector organisation based in Nottingham. The organisation plays a crucial role in managing property-related projects and services, contributing to the local community.
Description:
- To investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Site Manager and/or Project Manager.
- To ensure that all complaints are actioned in accordance with NCCHS Complaints Policy, escalating to the Project Manager where necessary and to promote a culture whereby tenants and customers are listened to at all times.
- To ensure compliments are recorded and used in a way to promote the business and engage the workforce.
- To be the first point of contact for customer information for Nottingham City Council Housing Services (NCCHS), coordinating a comprehensive service and ensuring effective liaison.
Project Liaison Officer in Nottingham employer: Michael Page Property & Construction
As a Project Liaison Officer with NCCHS, you will be part of a dedicated public sector organisation that prioritises community engagement and customer satisfaction in Nottingham. The company fosters a supportive work culture, offering opportunities for professional growth and development while ensuring that employees are valued and their contributions recognised. With a commitment to making a positive impact on local housing services, NCCHS provides a meaningful and rewarding environment for those looking to make a difference.
Contact Detail:
Michael Page Property & Construction Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Project Liaison Officer in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join local groups, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Project Liaison Officer role.
✨Tip Number 2
Practice your pitch! You never know when you'll meet someone who could help you land a job. Prepare a short, snappy introduction about yourself and what you're looking for. Make it memorable so they think of you when opportunities arise.
✨Tip Number 3
Follow up after interviews! If you've had a chat with a potential employer, drop them a quick thank-you email. It shows you're keen and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s get you that job!
We think you need these skills to ace Project Liaison Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Project Liaison Officer role. We want to see how you can tackle customer enquiries and handle complaints effectively, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points about investigating customer issues and reporting findings are easy to understand.
Show Your Passion for Customer Service:Let us know why you’re passionate about customer service! Share any experiences where you’ve gone above and beyond to resolve issues or gather feedback. This will help us see your commitment to promoting a culture of listening to tenants and customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Michael Page Property & Construction
✨Know Your Stuff
Make sure you understand the role of a Project Liaison Officer inside out. Familiarise yourself with NCCHS policies, especially around customer complaints and satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled customer enquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to communicate effectively.
✨Show Your People Skills
As the main contact for customers, it's crucial to showcase your interpersonal skills. Be ready to discuss how you build relationships and engage with clients. Practise active listening and empathy, as these traits are key in this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the organisation and its projects. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about what you'll be doing!
