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- Tasks: Lead a team managing day-to-day repairs operations across multiple locations.
- Company: Join a top housing provider dedicated to exceptional tenant service in the Midlands.
- Benefits: Enjoy flexible working, generous holidays, and attractive pension and healthcare plans.
- Why this job: Make a real impact on tenant satisfaction while developing your leadership skills.
- Qualifications: Experience in managing repairs and strong leadership skills are essential.
- Other info: Work 2-3 days in the office with flexibility for home working.
The predicted salary is between 90000 - 120000 £ per year.
We're looking for an experienced Repairs Operations Manager to join a local Housing Provider on an interim basis for 6-9 months and oversee the day to day repairs operations covering Chesterfield to Northampton (Predominantly Derby & Leicester).
Client Details
Our client is a leading housing provider in the Midlands, and are very passionate about delivering outstanding service to their customers/tenants.
Description
- Manage 6 supervisors and their operatives across various locations.
- Oversee reactive repairs and ensure operations run smoothly and efficiently.
- Focus on tenant satisfaction and meeting consumer standards.
- Ensure KPIs and performance targets are met, with a strong focus on results.
- Manage budgets, ensuring that projects stay within financial constraints.
- Use data and Power BI for performance tracking and reporting.
Role Flexibility:
2-3 days per week in the office with flexibility for home working and site visits as required. Locations span across Chesterfield to Northampton, with the majority of work based in Derby and Leicester.
Profile
- Experience in managing reactive repairs from either DLO or contractor backgrounds.
- Strong leadership experience, with a proven ability to manage teams and drive performance.
- Familiarity with tenant satisfaction metrics and consumer standards.
- Excellent ability to work with budgets and KPIs to improve operational outcomes.
Job Offer
- Up to £500 per day
- Generous holiday allowance
- Attractive pensions
- Healthcare plans
- Agile working
Interim Repairs Operations Manager - Social Housing employer: Michael Page Property & Construction
Contact Detail:
Michael Page Property & Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Repairs Operations Manager - Social Housing
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities in the social housing sector, particularly in the Midlands. Understanding local issues can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in repairs operations. Attend relevant industry events or join online forums to connect with potential colleagues and gain insights.
✨Tip Number 3
Brush up on your data analysis skills, particularly with Power BI. Being able to showcase your ability to track performance metrics and make data-driven decisions will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved tenant satisfaction in previous roles. Having concrete stories ready will help you illustrate your leadership capabilities during discussions.
We think you need these skills to ace Interim Repairs Operations Manager - Social Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing reactive repairs and leading teams. Use specific examples that demonstrate your ability to meet KPIs and improve operational outcomes.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for tenant satisfaction and your familiarity with consumer standards. Mention how your leadership experience aligns with the role's requirements.
Highlight Relevant Skills: Focus on skills such as budget management, performance tracking using data tools like Power BI, and your ability to oversee operations across multiple locations. These are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Michael Page Property & Construction
✨Showcase Your Leadership Skills
As an Interim Repairs Operations Manager, you'll be managing a team of supervisors and operatives. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past, particularly in the context of repairs operations.
✨Demonstrate Your Knowledge of KPIs
Understanding and managing KPIs is crucial for this role. Familiarise yourself with common performance metrics in the housing sector and be ready to explain how you've used data to drive improvements in previous positions.
✨Emphasise Tenant Satisfaction
Since tenant satisfaction is a key focus for the client, think of specific instances where you've improved customer service or addressed tenant concerns effectively. Highlight your commitment to delivering outstanding service.
✨Prepare for Budget Management Questions
You'll need to manage budgets effectively, so be ready to discuss your experience with financial constraints. Prepare examples of how you've successfully managed budgets in past roles and ensured projects stayed within financial limits.
