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For Companies At a Glance
- Tasks: Lead a team in facilities management, ensuring client satisfaction and service excellence.
- Company: Join a dynamic company in the Fire Safety industry based in Whyteleafe, Surrey.
- Benefits: Enjoy 25 days holiday, sick pay, pension, and wellness programmes.
- Why this job: Be part of a supportive team that values high standards and celebrates success.
- Qualifications: Experience in Fire Safety or related fields, with strong leadership and problem-solving skills.
- Other info: Opportunity for career growth and development within a thriving industry.
The predicted salary is between 40000 - 52000 £ per year.
Job Description
The Field Service Manager will oversee facilities management operations, ensuring service excellence and client satisfaction within the business services industry. Based in whyteleafe surrey, this role requires strong organisational skills and the ability to manage multiple projects effectively.
Client Details
Are you an experienced leader with a strong background in the Fire Safety industry? We're looking for a dynamic Field Service Manager to join our team in Whyteleafe, Surrey. This is an exciting opportunity to lead a team of six.
Description
- Plans and schedules work with a minimum of 3 months in advance, based on working efficiently and productively to meet Preventive Maintenance (PM)schedule for customers in the allocated regional area.
- Ensures response of emergency call outs and unscheduled work as they arise, allocation of work in the most efficient and cost-effective way while meeting customer's Service Level Agreement (SLA)
- Plans and schedules the out of hours on-call rota to ensure we meet Service Level Agreements (SLA) for all customers.
- Organises return calls – quotes, resources, parts, and logistics to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
- Ensures each work order is closed and available to raise invoice to customer.
- Creates new service plans on Logtek, once instructed by sales team and informs Field Service team.
- Fosters a positive team spirit, motivating team members to deliver high standards of work and celebrates success.
- Analyses productivity, scheduling, and financial reports through Logtek and Navision, with support of the Branch Manager to build action plans to constantly drive high service standards.
- Reviews performance with Engineer team against Key Performance Indicators and objectives.
- Identifies training and development needs of the team and ensuring the required training is planned and reviewed.
Profile
A successful Field Service Manager should have:
- Previous experience in Fire safety or a related field, i.e security , fire doors,
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- In-depth knowledge of regulations.
- Strong communication and relationship-building skills.
- A results-driven approach with a focus on client satisfaction.
- if you have worked on the tools before this will be an advantage.
Job Offer
-
Salary: £46,700
25 days holiday plus bank holidays.
Sick pay 3 days full pay increasing to 3 weeks full pay after 2 year's service. (Management discretion if further needed).
NEST Pension
2x Annual salary group life assurance with AIG
EAP – 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support.
Yellownest – below school age childcare salary sacrifice scheme.
Health Cash Back plan
Cycle to work
Tech scheme
filed service manager employer: Michael Page Property & Construction
Contact Detail:
Michael Page Property & Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land filed service manager
✨Tip Number 1
Familiarise yourself with the Fire Safety industry and its regulations. Understanding the specific challenges and requirements in this field will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you motivated team members and achieved high service standards.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've effectively handled emergencies or unscheduled work. This will illustrate your ability to maintain client satisfaction under pressure.
✨Tip Number 4
Network with professionals in the Fire Safety industry, either through LinkedIn or local events. Building relationships can provide valuable insights and potentially lead to referrals for the Field Service Manager position.
We think you need these skills to ace filed service manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Fire Safety industry and showcases your leadership skills. Use specific examples that demonstrate your ability to manage multiple projects and ensure client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role of Field Service Manager. Mention how your previous experiences align with the job description, particularly your problem-solving abilities and knowledge of regulations.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to analyse productivity reports, and experience with scheduling work. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a managerial position.
How to prepare for a job interview at Michael Page Property & Construction
✨Showcase Your Leadership Skills
As a Field Service Manager, strong leadership is key. Be prepared to discuss your previous experiences leading teams, how you motivate others, and any specific examples of how you've successfully managed projects or resolved conflicts.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare examples of challenges you've faced in the Fire Safety industry and how you approached them. Highlight your decision-making process and the outcomes.
✨Know Your Regulations
Familiarise yourself with relevant regulations in the Fire Safety sector. Be ready to discuss how you ensure compliance within your team and how you stay updated on changes in legislation.
✨Emphasise Client Satisfaction
Client satisfaction is crucial in this role. Prepare to share examples of how you've improved service delivery or client relationships in the past. Discuss your approach to meeting Service Level Agreements (SLAs) and handling customer feedback.
