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- Tasks: Lead a team to deliver top-notch responsive repairs and ensure customer satisfaction.
- Company: A housing association dedicated to improving lives and communities.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a values-driven team focused on quality service and community impact.
- Why this job: Make a real difference in local communities while advancing your career.
- Qualifications: Experience in repairs supervision and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Responsive Repairs Supervisor, you'll play a key role in ensuring our customers receive a reliable, efficient, and high quality responsive repairs service. You'll lead a team of operatives and contractors, overseeing day to day responsive maintenance activities while maintaining excellent customer satisfaction.
Our client is driven by a simple purpose, to make a real difference to people's lives. They provide homes and services that enable individuals and communities to thrive. As part of their continued investment in high quality housing services, they're looking for 2 Responsive Repairs Supervisors to join their team in Burnley.
Description
- Supervise and support a team of repairs operatives and subcontractors
- Manage and coordinate responsive repairs to ensure timely completion
- Monitor performance against KPIs, service standards, and budgets
- Carry out quality inspections and ensure compliance with health and safety regulations
- Act as a point of escalation for complex repairs and customer concerns
- Work collaboratively with internal teams to continuously improve service delivery
- Ensure a strong customer-first approach in all aspects of the role
Profile
- Proven experience in a repairs or maintenance supervisory role, ideally within social housing
- Strong technical knowledge of responsive repairs process
- Proven team management skills
- Ability to manage workloads, prioritise tasks, and meet deadlines
- Strong communication and customer service skills
- Good understanding of health and safety legislation
- IT literate with experience of repairs or housing management systems
Job Offer
- Competitive salary and benefits package
- Opportunities for professional development and career progression
- A supportive and values-driven working environment
- The chance to make a real impact in local communities
Repairs Supervisor - Housing Association in Burnley employer: Michael Page Property & Construction
Contact Detail:
Michael Page Property & Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Supervisor - Housing Association in Burnley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of responsive repairs. Be ready to discuss how you've managed teams and handled customer concerns in the past. We want you to shine and show them you're the perfect fit!
✨Tip Number 3
When you get an interview, make sure to ask questions about their customer-first approach and how they measure success. This shows you're genuinely interested in their mission and values, which is key in the housing sector.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in local communities.
We think you need these skills to ace Repairs Supervisor - Housing Association in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs or maintenance supervisory roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your technical knowledge and team management abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about making a difference in people’s lives through housing services. We love seeing candidates who share our values and commitment to customer satisfaction.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage workloads and meet deadlines. We’re keen to see how you’ve successfully coordinated repairs and improved service delivery in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Page Property & Construction
✨Know Your Stuff
Make sure you brush up on your technical knowledge of responsive repairs processes. Be ready to discuss specific examples from your past experience that demonstrate your understanding of the role and how you've successfully managed repairs or maintenance teams.
✨Showcase Your Leadership Skills
Prepare to talk about your team management experience. Think of situations where you’ve led a team through challenges, resolved conflicts, or improved performance. Highlight your ability to motivate and support your team while ensuring customer satisfaction.
✨Customer First Mindset
Since this role is all about delivering excellent service, be prepared to share examples of how you've put customers first in your previous roles. Discuss how you’ve handled complex repairs or customer concerns, and what steps you took to ensure their satisfaction.
✨Health and Safety Savvy
Familiarise yourself with health and safety regulations relevant to the housing sector. Be ready to discuss how you’ve ensured compliance in past roles and how you would approach maintaining safety standards in your new position.