Job Description
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for a fast-growing subscription business.
Client Details
A leading beauty subscriptions business.
Description
- Own retention and LTV strategy for the subscription customer journey
- Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences
- Identify churn signals and develop proactive product interventions before cancellation intent is locked in
- Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance
- Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends
- Work with Design to shape UX flows, in-product messaging, and retention experiences
- Translate insights into product requirements, prioritization decisions, and roadmap execution
- Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity
- Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience
- Communicate experiment results, learnings, trade-offs, and next bets to leadership
Profile
- 7+ years in Product Management with a focus on Retention in Ecommerce
- Experience working in Ecommerce Subscriptions business is essential for this role
- Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses
- Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making
- Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation
- Experience with product analytics and experimentation platforms
- Strong product judgment, prioritization skills, and ability to operate in ambiguity
- Ability to influence and lead cross-functional teams in fast-paced environments
- Commercial awareness including understanding of margin, COGS, and operational trade-offs
- Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development
Job Offer
£80k - £90k + Bonus and Bens
Fully Remote - can be based anywhere in Europe
(Please note that this is a ongoing contract and will be paid as a freelancer or through your limited company)
Senior Product Manager - Retention - Beauty Brand in London employer: Michael Page Marketing
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