At a Glance
- Tasks: Engage with businesses to support them with debt management and payment plans.
- Company: Reputable organisation in the Energy Sector with a vibrant team culture.
- Benefits: Competitive salary, annual bonus, full training, and excellent career progression.
- Other info: Dynamic work environment with immediate interviews and fantastic office perks.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 30158 - 36860 £ per year.
A new exciting Permanent Debt Customer Service Advisor Position in Leeds! To work for a reputable business within the Energy Sector!
About Our Client: Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next step in their career and to join a vibrant team which offers excellent progression and development routes!
Job Description: As a Debt Customer Service Advisor, you will be having consultative conversations with businesses to help and support them with any arrears they have in place. You will be taking payments and setting up suitable payment plans, providing excellent support and guidance, and ensuring recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone, with some emails too, alongside administrative duties. As the role progresses, you will be involved with other responsibilities within the team. The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.
The Successful Applicant:
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- The ability to prioritise your workload and excellent organisation
- Thrive working in a team and also independently
- Resilience and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
What's on Offer:
- Salary of £27,000 rising to £29,000 after three months with the business
- Annual bonus
- Growing team - exciting time to join the team
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Debt Customer Service Advisor in Leeds employer: Michael Page Marketing
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