We're looking for a commercially driven Head of Ecommerce to lead and accelerate online growth across a portfolio of premium and luxury brands. This is a high-impact leadership role for an experienced digital commerce professional who can combine strategic thinking with hands-on execution to deliver outstanding commercial results.
Client Details
Our client is a prestigious consumer goods business with a portfolio of premium and luxury brands. With an established presence across multiple markets and ambitious plans for growth, the business continues to invest heavily in its digital capabilities, creating an exciting opportunity for a commercially minded Head of Ecommerce to shape strategy, drive performance and lead the next stage of online growth.
Description
Reporting into the Marketing Director, you'll own the ecommerce strategy and performance across the business's digital channels. Working closely with sales, marketing and leadership teams, you'll be responsible for driving revenue growth, enhancing the customer journey and delivering a best-in-class online experience.
Key responsibilities include:
- Developing and executing the overall ecommerce strategy
- Driving online sales growth, profitability and customer acquisition
- Leading the performance of the brand's ecommerce platforms and key online retail partners
- Optimising website conversion, digital merchandising and customer experience
- Managing promotional plans, digital trading calendars and online campaigns
- Using data and insights to identify growth opportunities and improve performance
- Establishing clear KPIs and reporting frameworks
- Leading and developing the ecommerce team
- Collaborating cross-functionally with marketing, sales and finance teams
Profile
We're looking for a commercially minded ecommerce leader with experience driving online growth within a premium branded environment.
You'll likely have:
- Significant ecommerce leadership experience
- A proven track record of delivering online sales growth
- Strong digital trading and commercial expertise
- Experience managing ecommerce platforms and online retail partnerships
- A data-driven approach with excellent analytical skills
- Strong stakeholder management and influencing abilities
- Previous people leadership experience
- An entrepreneurial mindset and hands-on approach
Job Offer
- Opportunity to lead the ecommerce strategy for a prestigious luxury brand business
- High-profile role with significant influence across the business
- Hybrid working with 3-4 days per week in Surrey office
- Competitive salary and benefits package
- Collaborative and entrepreneurial culture
- Genuine opportunity to shape and grow a key business function
Interested in finding out more? We'd love to hear from you.
Head of ECommerce - Luxury Brand in Surrey employer: Michael Page Marketing Careers
As a Product Planning Lead at our global technology and manufacturing organisation, you will thrive in a dynamic work culture that prioritises innovation and customer satisfaction. With a competitive salary, hybrid working model, and comprehensive benefits including private healthcare and generous annual leave, we are committed to fostering your professional growth and providing a supportive environment where your contributions directly impact product success across Europe.
Contact Details:
Michael Page Marketing Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of ECommerce - Luxury Brand in Surrey
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Michael Page Marketing Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Michael Page Marketing Careers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Michael Page Marketing Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Michael Page Marketing Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Michael Page Marketing Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Michael Page Marketing Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
