At a Glance
- Tasks: Support creators by managing relationships and ensuring they have the tools to succeed.
- Company: Join a medium-sized organisation in the dynamic business services industry.
- Benefits: Earn between £14 and £17 per hour with flexible working hours.
- Other info: Enjoy a supportive environment that fosters professional growth.
- Why this job: Make a real impact on creators' success while gaining valuable experience.
- Qualifications: 2+ years in customer success or similar roles, strong communication skills required.
The predicted salary is between 14 - 17 £ per hour.
The Creator Success Lead will play a pivotal role in supporting creators by ensuring they have the tools and resources needed to thrive. This temporary position requires a proactive individual with a strong understanding of the business services industry and a commitment to delivering exceptional support.
Client Details
The employer is a medium‑size organisation operating within the business services industry. They focus on providing tailored support and solutions to their clients, ensuring efficiency and excellence in all aspects of their operations.
Description
- Creator Relationship Management
- Own and manage relationships with a portfolio of creators, serving as their primary point of contact.
- Build trusted, long‑term partnerships through proactive communication.
- Lead creator onboarding/offboarding, ensuring a smooth transition into/out of the agency services.
- Conduct regular calls and check‑ins with creators to understand goals, challenges, and opportunities for growth.
- Act as the voice of creators internally, advocating for their needs across operations, sales, marketing, and leadership teams.
- Manage and own the creator WhatsApp groups, using the four D's matrix to do, delete, delegate or delay.
- Retention & Churn Management
- Own creator retention targets and proactively identify churn risks before they escalate.
- Develop and execute retention strategies to improve creator lifetime value and engagement.
- Monitor creator health metrics, engagement signals, satisfaction scores, and revenue trends to identify at‑risk creators.
- Work with the team to implement structured recovery plans for dissatisfied or disengaged creators.
- Analyse churn drivers and present recommendations to leadership on reducing attrition.
- Revenue Growth & Upselling
- Drive revenue growth across the creator portfolio through upselling and cross‑selling agency services.
- Identify opportunities to expand creator adoption of additional products, services, and monetisation channels.
- Partner with paywall and marketing teams to maximise creator lifetime value.
- Creator Success Operations
- Ensure the creators are sent weekly to‑do lists based on the delivery teams' requirements for content.
- Follow up with the creators to ensure content creation scores are improving.
- Establish and maintain scalable creator success processes, playbooks, and communication frameworks.
- Develop creator grouping strategies to ensure appropriate service levels across different creator tiers.
- Create and optimise workflows for onboarding, retention, escalation management, and creator engagement.
- Ensure CRM and creator records are consistently maintained and up to date.
- Ensure that the delivery teams are completing their Asana tasks based on the creators' requests within a timely manner.
- Performance & Analytics
- Track and report on key creator success metrics, including: Churn rate, Creator retention rate, Net Revenue Retention (NRR), Expansion revenue, Creator Lifetime Value (LTV), CSAT, NPS, Creator engagement scores, Creator content production.
- Produce regular performance reports and insights for leadership.
- Use data to identify trends, opportunities, and operational improvements.
- Escalation & Issue Resolution
- Manage complex creator issues and escalations with professionalism and urgency.
- Resolve disputes, concerns, and service‑related challenges while protecting long‑term creator relationships.
- Coordinate resources to ensure timely issue resolution.
- Maintain high standards of creator communication during periods of change or challenge.
Profile
- 2+ years’ experience in Customer Success, Account Management, Creator Management, Talent Management or a similar client‑facing role.
- Proven experience managing a large portfolio of clients or creators while maintaining strong relationships and high levels of satisfaction.
- Demonstrable experience improving client retention, reducing churn and driving account growth.
- Strong commercial mindset with experience identifying upsell and cross‑sell opportunities.
- Excellent communication and relationship‑building skills, with confidence leading calls and managing challenging conversations.
- Experience tracking and reporting on performance metrics such as retention, churn, CSAT, NPS, engagement and revenue.
- Highly organised with the ability to prioritise workloads and manage multiple stakeholders simultaneously.
- Experience using CRM systems and project management tools such as Asana, Monday or similar platforms.
- Strong problem‑solving skills with the ability to proactively identify issues and implement solutions.
- Comfortable working in a fast‑paced, high‑growth environment with a high level of autonomy and ownership.
Job Offer
- Competitive hourly rate between £14 and £17.
- Opportunity to work with a medium‑sized organisation in the business services industry.
- A temporary role offering flexibility and valuable experience.
- Supportive environment that encourages professional growth.
If this role aligns with your expertise and goals, we encourage you to apply and take the next step in your career.
Temporary Client Management Sucess in London employer: Michael Page Legal
Join a dynamic medium-sized organisation in the business services industry that prioritises creator success and fosters a supportive work culture. With a focus on professional growth, this temporary role offers flexibility and the chance to make a meaningful impact by building long-term relationships with creators and driving their success. Enjoy competitive pay and the opportunity to work in a fast-paced environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Client Management Sucess in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Michael Page Legal.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Michael Page Legal. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Client Management Sucess in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Michael Page Legal.
How to prepare for a job interview at Michael Page Legal
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Michael Page Legal's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Michael Page Legal offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
