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For Companies At a Glance
- Tasks: Investigate and manage customer complaints, ensuring effective resolution and communication.
- Company: Reputable law firm in Leeds with a progressive culture.
- Benefits: Salary of £28,000+, full training, excellent progression, and a great benefits package.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Experience in complaints handling and strong communication skills.
- Other info: Immediate interviews available; no weekend shifts and a fabulous office environment.
The predicted salary is between 28000 - 35000 £ per year.
Michael Page have registered a new exciting Permanent Complaints Manager Position in Leeds to work for a reputable and progressive Law Firm.
As a Complaints Handler you will be the central point of contact and investigate any complaints coming into the business. You will log each case, correspond with the customer throughout, and handle the case effectively to avoid escalation. You will correspond with customers over letter, phone, and email, support with tracking data, and provide analysis of complaints looking at ways to improve service and procedures. If you are an excellent problem solver and passionate about helping and supporting customers we would love to hear from you!
Profile
- Previous complaints and customer service experience
- Excellent written and verbal skills
- Strong communication skills and able to build good working relationships
- Resilient and a positive can-do attitude
- Passionate about delivering the best level of customer service
- An excellent team player
Job Offer
- Salary of £28,000+
- Reputable legal firm in Leeds City Centre
- Full training provided
- Excellent progression and development opportunities
- No shift patterns or weekends
- Good benefits package
- Superb offices and facilities
- Fabulous team and culture
- Immediate interview
Complaints Manager in Leeds employer: Michael Page Legal
Contact Detail:
Michael Page Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field or join relevant groups on social media. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research the law firm and understand their values and culture. Think about how your experience aligns with their needs, especially in handling complaints and improving customer service.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've effectively resolved complaints in the past. This will demonstrate your ability to handle the role of Complaints Manager.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Complaints Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous complaints and customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our team. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of correspondence, make sure your written application reflects your strong communication skills. Use clear and professional language, and double-check for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Michael Page Legal
✨Know Your Complaints Inside Out
Before the interview, brush up on common complaints handling scenarios. Familiarise yourself with the types of complaints that might arise in a law firm setting and think about how you would address them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal skills, prepare to demonstrate these during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Highlight Your Problem-Solving Abilities
As a Complaints Manager, you'll need to be a strong problem solver. Think of specific instances where you've successfully resolved customer issues. Be ready to discuss your thought process and the steps you took to ensure a positive outcome.
✨Emphasise Teamwork and Resilience
This role is all about collaboration and maintaining a positive attitude. Prepare to share examples of how you've worked well in a team and how you've remained resilient in challenging situations. This will help convey that you're not just a lone wolf but someone who thrives in a supportive environment.