At a Glance
- Tasks: Investigate and resolve customer complaints while providing exceptional support.
- Company: Reputable law firm in Leeds with a strong focus on employee development.
- Benefits: Competitive salary, full training, excellent progression, and a great work culture.
- Other info: Immediate interviews available; no weekend shifts and superb office facilities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in complaints or customer service with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Michael Page have registered a new exciting Permanent Complaints Customer Advisor Position in Leeds to work for a reputable and progressive Law Firm. This would be an exceptional opportunity for someone experienced within complaints or customer services.
As a Customer Advisor, you will be the central point of contact and investigating any complaints coming into the business. You will log each case, correspond with the customer throughout, and handle effectively to avoid escalation. You will be corresponding with customers over letter, phone, and email, supporting with tracking data and providing analysis of complaints, looking at ways to improve service and procedures.
If you are an excellent problem solver and passionate about helping and supporting customers, we would love to hear from you!
Profile:- Previous complaints and customer service experience
- Excellent written and verbal skills
- Strong communication skills and able to build good working relationships
- Resilient and a positive can-do attitude
- Passionate about delivering the best level of customer service
- An excellent team player
- Salary of £28,000
- Reputable legal firm in Leeds City Centre
- Full training provided
- Excellent progression and development
- No shift patterns or weekends
- Good benefits package
- Superb offices and facilities
- Fabulous team and culture
- Immediate interview
Complaints Customer Advisor in Leeds employer: Michael Page Legal
Join a reputable and progressive Law Firm in Leeds as a Complaints Customer Advisor, where you will be part of a supportive team dedicated to delivering exceptional customer service. With a strong focus on employee development, the firm offers comprehensive training, a clear progression plan, and a fantastic work culture that values resilience and teamwork. Enjoy a competitive salary, excellent benefits, and a vibrant office environment in the heart of Leeds City Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Customer Advisor in Leeds
✨Tip Number 1
Make sure you research the law firm before your interview. Knowing their values and recent achievements can help you tailor your answers and show that you're genuinely interested in working with them.
✨Tip Number 2
Practice common interview questions related to complaints handling and customer service. We all know that being prepared can make a huge difference, so think about how you would respond to scenarios they might throw at you.
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've successfully resolved complaints in the past, as this will demonstrate your ability to handle similar situations in their firm.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great way to reiterate your enthusiasm for the position.
We think you need these skills to ace Complaints Customer Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous complaints and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering top-notch customer service and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills:Since you'll be corresponding with customers via various channels, it's crucial to demonstrate your excellent written skills. Make sure your application is clear, concise, and free of typos – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Michael Page Legal
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Customer Advisor. Familiarise yourself with common complaints handling processes and the specific services offered by the law firm. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your previous experience where you've successfully resolved complaints or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your skills align with their needs.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and take a moment to gather your thoughts before responding. This will demonstrate your ability to communicate effectively under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
