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- Tasks: Lead a dynamic customer service team and ensure top-notch client care.
- Company: Reputable law firm with a focus on professional services.
- Benefits: Up to £35,000 salary, excellent progression, and a great benefits package.
- Why this job: Join a high-performing team and make a real impact in client satisfaction.
- Qualifications: Experience in a supervisory role and strong people management skills.
- Other info: Immediate interviews available; no weekend shifts!
The predicted salary is between 32000 - 35000 £ per year.
As a Customer Service Team Leader you will be managing an established productive team ensuring a positive solution focused culture. You will be providing training and coaching and identifying skills gaps conducting regular 121s and coaching sessions alongside reviewing quality. The role will be hands on managing escalations and any issues ensuring these are resolved within agreed SLAs.
If you are an experienced team leader within a professional services environment or potentially transitioning into a supervisory role we would love to hear from you.
Profile- Experienced within a supervisory role within a professional services environment in a volume position
- Excellent people management skills
- Able to work in a volume environment managing a fast paced team and a busy workload
- Passionate about delivering an excellent level of client care
- Experienced working within change and technology improvement projects
- Up to £35,000 dependent on experience
- Reputable and prestigious law firm
- Central location in Stoke
- Excellent progression and development opportunities
- Good benefits package
- No shift patterns or weekends
- Established and productive high performing team
- Growing organisation and experts within their market
- Exciting plans for the year ahead
- Immediate interviews being held
Customer Service Team Leader employer: Michael Page Legal
Contact Detail:
Michael Page Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Service Team Leader role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value a positive solution-focused environment. Think about how your experience aligns with their needs and be ready to share specific examples.
✨Tip Number 3
Show off your coaching skills! Be prepared to discuss how you've trained and developed teams in the past. Highlight any successful projects or improvements you've led, as this will resonate well with their focus on client care and team performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your supervisory experience and any relevant achievements in managing teams, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client care and how your background in professional services makes you a great fit for our team. Keep it engaging and personal.
Showcase Your People Skills: Since this role is all about managing a team, make sure to highlight your people management skills in your application. Share examples of how you've successfully coached or trained team members in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Michael Page Legal
✨Know Your Team Dynamics
Before the interview, take some time to research the company’s culture and team dynamics. Understanding how they operate will help you articulate how your leadership style aligns with their values and how you can contribute to a positive solution-focused culture.
✨Showcase Your Coaching Skills
Be prepared to discuss specific examples of how you've trained and coached team members in the past. Highlight any successful outcomes from your coaching sessions, as this will demonstrate your ability to identify skills gaps and improve team performance.
✨Prepare for Escalation Scenarios
Think about potential escalation scenarios that could arise in a customer service environment. Be ready to explain how you would handle these situations effectively, ensuring resolution within agreed SLAs. This shows your problem-solving skills and readiness for the hands-on aspects of the role.
✨Emphasise Your Adaptability
Since the role involves working within change and technology improvement projects, be sure to highlight your experience with adapting to new processes or technologies. Share examples of how you've successfully navigated change in previous roles, showcasing your flexibility and forward-thinking approach.