At a Glance
- Tasks: Support customers with orders and ensure exceptional service throughout the process.
- Company: Reputable construction business in Scunthorpe with exciting growth plans.
- Benefits: Salary up to £32,000, quarterly bonuses, and excellent progression opportunities.
- Other info: Full training provided in a supportive team environment.
- Why this job: Join a growing team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32000 - 32000 € per year.
Michael Page have partnered with a reputable construction business in Scunthorpe. The organisation is looking for a Customer Service Representative to join the department on a permanent basis to start as soon as possible. If you are experienced within a customer service based role and looking for a new challenge with a growing business that has exciting plans for the year, we would love to hear from you!
As a Customer Service Representative, you will be supporting customers with their orders, handling the initial enquiry right through to aftercare, ensuring an exceptional service and a smooth ordering process. You will be providing quotations, taking orders from customers, and processing them onto the system, alongside working with external parties and couriers to ensure the order goes out quickly and efficiently. The role will involve assisting with a variety of queries over the telephone and email, having consultative conversations, and identifying further sales opportunities for the business while promoting products and services best suited for the customer.
Profile:
- Previous sales administration/order processing and customer service experience
- Excellent communication skills and a confident communicator over the telephone
- A keen eye for detail and good organisation skills
- Passionate about delivering the best level of customer care
- An excellent team player
Job Offer:
- Salary of up to £32,000 dependent on experience
- Quarterly bonuses
- Reputable construction business in Scunthorpe
- Full training provided
- Excellent progression and development
- Exciting time to join the business
- Growing organisation
- Exceptional reputation for client care
- Good benefits package
Customer Service Representative employer: Michael Page Legal
Join a reputable construction business in Scunthorpe as a Customer Service Representative, where you'll be part of a growing team dedicated to delivering exceptional client care. With a strong focus on employee development, you will receive full training and have access to excellent progression opportunities, alongside a competitive salary and quarterly bonuses. Experience a supportive work culture that values teamwork and offers a comprehensive benefits package, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values, projects, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer queries over the phone and email, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role. We want you to shine when discussing how you've handled challenging situations or provided exceptional service.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant sales administration skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer care and how you can contribute to our growing team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves lots of phone and email interactions, make sure your application reflects your excellent communication skills. We love clear and confident communicators, so let that personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Michael Page Legal
✨Know the Company Inside Out
Before your interview, do some digging into the construction business you're applying to. Understand their values, recent projects, and what sets them apart in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and provide exceptional service.
✨Practice Your Communication Style
Since the role requires excellent communication over the phone and email, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Be Ready to Discuss Sales Opportunities
As part of the role involves identifying sales opportunities, think about how you can promote products and services effectively. Prepare to discuss how you've successfully upsold or cross-sold in previous roles, and be ready to share ideas on how you could do this in the new position.
