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For Companies At a Glance
- Tasks: Assist clients in the remortgage department, handling queries and supporting transactions.
- Company: Join a reputable business in the Legal Sector with a focus on customer service.
- Benefits: Enjoy a salary of £24,000+, monthly bonuses, hybrid working, and excellent office facilities.
- Why this job: Perfect for those passionate about customer service in a fun, fast-paced environment with career growth.
- Qualifications: Previous customer service experience, strong communication skills, and a passion for helping others.
- Other info: Immediate interviews available; full training provided with a structured career path.
The predicted salary is between 24000 - 33600 £ per year.
Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office-based role?
Join Our Team as a Customer Care Advisor!
We are a reputable business within the Legal Sector, offering a fantastic opportunity for individuals eager to develop their career.
About the Role
As a Customer Care Advisor, you will work within the remortgage department, assisting clients with their transactions. Your responsibilities will include supporting the caseload, handling queries, and providing excellent support and guidance to clients.
You will be involved in chasing documents, processing details, and updating our case management system. The role requires liaising with banks and third parties, working closely with team members to ensure a seamless process.
If you are passionate about customer service and thrive in a fast-paced environment, we would love to hear from you!
Candidate Profile
- Previous customer service experience, from backgrounds such as retail or hospitality
- Confident telephone manner with excellent communication skills
- Ability to work in a fast-paced environment and prioritize a high volume caseload
- Passionate about helping and supporting customers
- Strong attention to detail and organizational skills
- Excellent team player
What We Offer
- Salary of £24,000+ with monthly bonuses
- Reputable business within the Legal Sector
- Full training provided; no experience required
- Structured career path and sponsorship of legal qualifications
- Central Leeds location with hybrid working
- Excellent benefits, offices, and facilities
- Fun and vibrant team with regular socials and incentives
- Immediate interviews available
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Customer Care Advisor employer: Michael Page Legal
Contact Detail:
Michael Page Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the legal sector, especially the remortgage process. Understanding the basics will not only boost your confidence during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a confident telephone manner, consider role-playing scenarios with friends or family to enhance your ability to handle customer queries effectively.
✨Tip Number 3
Highlight your experience in fast-paced environments. Be ready to share specific examples from your hospitality or retail background that demonstrate your ability to manage a high volume of tasks while maintaining excellent customer service.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially from hospitality or retail. Emphasise skills like communication, attention to detail, and your ability to handle a high volume of queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and explains why you want to transition into an office-based role. Mention specific examples of how you've excelled in fast-paced environments.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Customer Care Advisor role, such as your confident telephone manner, organisational skills, and teamwork abilities. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Michael Page Legal
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in hospitality or retail during the interview. Discuss specific examples where you provided excellent customer service, as this will demonstrate your ability to transition into the office-based role.
✨Demonstrate Communication Skills
Since the role requires a confident telephone manner, practice articulating your thoughts clearly. You might want to prepare for common questions and rehearse your responses to ensure you come across as both professional and personable.
✨Emphasise Your Organisational Skills
Given the fast-paced environment, be ready to discuss how you manage multiple tasks effectively. Share examples of how you've prioritised workloads in previous jobs, which will show that you can handle a high volume caseload.
✨Express Your Passion for Helping Customers
Let your enthusiasm for customer service shine through. Talk about why you enjoy helping others and how you approach problem-solving, as this aligns with the company's values and the expectations for the Customer Care Advisor role.
