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For Companies At a Glance
- Tasks: Assist clients in the remortgage department, handling queries and supporting transactions.
- Company: Join a reputable business in the Legal Sector with a focus on customer service.
- Benefits: Enjoy a salary of £24,000+, monthly bonuses, hybrid working, and excellent office facilities.
- Why this job: Perfect for those passionate about customer service in a fun, fast-paced environment with career growth.
- Qualifications: Previous customer service experience, strong communication skills, and a passion for helping others.
- Other info: Immediate interviews available; full training provided with a structured career path.
The predicted salary is between 24000 - 33600 £ per year.
Client Details
Michael Page has partnered with a reputable Energy Business in Leeds. The organisation is looking for a Customer Care Advisor to join their team on a permanent basis to start ASAP.
This would be an exceptional opportunity to join the business that has lots of exciting plans for growth during 2026 and offers excellent development and scope to progress.
If you are passionate about helping and supporting customers, please apply now.
Description
As a Customer Care Advisor you will be the first point of contact for existing customers. This will be a B2B opportunity where you will be supporting clients with a range of queries, providing excellent support and guidance.
The role will be mainly telephone based. You will work in a busy environment ensuring each query is resolved to the service level agreements and targets set by the business.
You will work alongside other departments and investigate more complex queries, resolving them quickly to avoid escalation.
Profile
- Previous customer service experience, which could be from a range of sectors.
- Excellent communication and a confident telephone manner.
- Driven and dedicated to customer experience.
- Able to work in a volume environment.
- An excellent team player.
Job Offer
- Salary of £27,000 + £4,000 bonus per year paid quarterly.
- Growing team, exciting time to join the business.
- Full training provided.
- Excellent progression and development.
- Central location in Leeds, free parking, fantastic benefits.
- 9am-5pm Monday to Friday.
- Superb offices, excellent team and culture.
- Immediate interview.
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Customer Care Advisor employer: Michael Page Legal
Contact Detail:
Michael Page Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the legal sector, especially the remortgage process. Understanding the basics will not only boost your confidence during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a confident telephone manner, consider role-playing scenarios with friends or family to enhance your ability to handle customer queries effectively.
✨Tip Number 3
Highlight your experience in fast-paced environments. Be ready to share specific examples from your hospitality or retail background that demonstrate your ability to manage a high volume of tasks while maintaining excellent customer service.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially from hospitality or retail. Emphasise skills like communication, attention to detail, and your ability to handle a high volume of queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and explains why you want to transition into an office-based role. Mention specific examples of how you've excelled in fast-paced environments.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Customer Care Advisor role, such as your confident telephone manner, organisational skills, and teamwork abilities. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Michael Page Legal
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in hospitality or retail during the interview. Discuss specific examples where you provided excellent customer service, as this will demonstrate your ability to transition into the office-based role.
✨Demonstrate Communication Skills
Since the role requires a confident telephone manner, practice articulating your thoughts clearly. You might want to prepare for common questions and rehearse your responses to ensure you come across as both professional and personable.
✨Emphasise Your Organisational Skills
Given the fast-paced environment, be ready to discuss how you manage multiple tasks effectively. Share examples of how you've prioritised workloads in previous jobs, which will show that you can handle a high volume caseload.
✨Express Your Passion for Helping Customers
Let your enthusiasm for customer service shine through. Talk about why you enjoy helping others and how you approach problem-solving, as this aligns with the company's values and the expectations for the Customer Care Advisor role.
